IT Infrastructure Site Support

Title: On-Site Support, Analyst II
Job Type : 6 Month Contract with potential for Contract-to-Hire
Location : Plymouth, Michigan – Fully Onsite
Eligibility: Due to Federal Government nature of work, US Citizenship is required. No C2C.

Job Description

Wright Technical Services is proud to represent a highly respected Fortune 500 Global Manufacturer for this position. This role supports both general IT operations and a CMMC Level 2/ITAR-regulated environment. The analyst will operate two separate computing environments to maintain strict compliance boundaries. Responsibilities include resolving technical issues, coordinating with Summit 7 (external MSP), supporting compliance documentation, and providing end-user support and training.

Qualifications

• 3–5 years of IT support experience (or 2+ with a relevant degree).
• Experience supporting secure or regulated environments (DoD, ITAR, NIST, etc.).
• Strong knowledge of:
• Microsoft 365 (Teams, OneDrive, Intune)
• Windows OS, Active Directory, Entra ID
• LAN/WAN networking, Wi-Fi/AP configuration
• Familiarity with tools like SCCM, ServiceNow, and endpoint protection platforms.
• Excellent communication, documentation, and customer service skills.

• Experience working with or alongside Managed Service Providers (MSPs)
• Knowledge of CMMC 2.0, DFARS 7012/7019/7020/7021
• Must be a US Citizen due to ITAR requirements (Federal)

Key Responsibilities

CMMC L2 / ITAR-Regulated Site Support

• Serve as the on-site liaison between internal IT and Summit 7’s managed services team.
• Ensure compliance with CMMC L2, DFARS, NIST 800-171, and ITAR requirements.
• Support endpoint management, patching, and vulnerability remediation in coordination with Summit 7.
• Participate in Change Control Board (CCB) processes and maintain documentation for SSP and POA&M updates.
• Assist with incident response tabletop exercises and evidence gathering for audits.
• Maintain strict separation of duties and access using designated secure systems and devices.

General IT Site Support (Level II)

• Provide advanced technical support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot software, operating systems, and network connectivity.
• Manage user accounts, permissions, and access controls.
• Support A/V and conference room equipment.
• Maintain IT asset inventory and coordinate with vendors for procurement and warranty claims.
• Document solutions and contribute to the internal knowledge base.