Onboarding Coordinator- Bilingual

Job Description

Job Description

Description:

PRINCIPAL ACCOUNTABILITIES OF POSITION

The primary role of the Onboarding Coordinator is to collect and maintain required documentation for Independent Contractors and verify their eligibility to participate in partnership with CRN in providing direct care services.

The Onboarding Coordinator collaborates with the Operations team to ensure ongoing compliance with service standards and regulatory requirements established by CRN, APD, AHCA, CMS, and Managed Care Organizations (MCOs).

English and Spanish speaking and writing skills are a requirement for this position.

ESSENTIAL FUNCTIONS

DSP ON-BOARDING

1. Create and manage contractor accounts in the HRIS system.
2. Sends required authorization for background check to be run to each onboarding contractor
3. Runs background checks in the AHCA/APD Clearinghouse system.
4. Requests local background checks from the county sheriff’s office in the county where the DSP resides.
5. Collect and verify required contractor documents (e.g., diplomas, licenses, insurance).
6. Set up FL Train accounts and assign training per service requirements.
7. Track and ensure completion of all mandatory training.
8. Maintain accurate pay rates and HRIS system status for timely payment processing.

COMPLIANCE

1. Maintain and track contractor records, ensuring timely updates prior to document or training expirations.
2. Manages the AHCA/APD Roster for the agency, ensuring contractors are added and removed in accordance with mandates
3. Assists AHCA Medicaid Provider Enrollment applications and renewals.
4. Plans and schedules for group training consistent with APD/AHCA requirements for specific services.
5. Develop and update training materials and guides for ease of completion by DSPs.
6. Communicate contractor status updates to Community Care Coordinators.

Administration and Customer Service

1. Answer and route calls via the main telephone line.
2. Update and improve internal processes to enhance efficiency and consistency.
3. Serve as a liaison between contractors and the internal payment department to ensure accuracy in service payments.

OTHER DUTIES

• Translate materials and instructions from English to Spanish, as needed or requested.
• Create and distribute contractor communications via various platforms.
• Compose correspondence for independent contractors or families, as needed.
• Participate in special projects and perform other duties as assigned.
• Perform other duties as requested to support the team and organizational goals.

KNOWLEDGE AND SKILLS

• Excellent customer service skills
• Strong organizational skills
• Ability to work independently with minimal supervision
• Bilingual proficiency in Spanish required
• Strong problem-solving skills, with the ability to adapt in a developing program with evolving processes
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Understanding of general business and office terminology
• Excellent interpersonal and communication skills (both verbal and written)
• Ability to compose routine correspondence and reports
• Valid state driver’s license required
• High level of computer literacy
• Strong ability to plan, organize, and prioritize work effectively

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Primary duties are performed in a well-lit, climate-controlled office environment.
• Must maintain a dedicated, professional workspace free from distractions and conducive to productivity.
• Occasional travel to client locations may be required, including outdoor travel with potential exposure to varying weather and road conditions.
• Ability to bend, stand, walk, sit, and perform tasks requiring normal range of motion for extended periods.
• Must occasionally lift or move up to 25 pounds.
• While performing job duties, the employee may be required to use hands and fingers, reach with arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
• Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Noise levels may vary depending on the work environment.

ADDITIONAL REQUIREMENTS

• Minimum of one (1) year of experience in customer service, preferably in a phone-based role
• High school diploma or GED required; college coursework or a degree may substitute for experience
• Valid state driver’s license required
• Ability to successfully pass a Level II background screening
• Experience working with individuals with disabilities is a plus.
• Fluent English and Spanish speaking skills