Customer Service Representative

Job Description

Job Description

Join Mercantile Bank as a Full-Time Customer Service Representative and immerse yourself in a dynamic environment where customer-centricity reigns supreme. Working onsite, you will have the opportunity to collaborate closely with a passionate team, solving problems and delivering exemplary service. Your daily interactions will empower customers and enhance their banking experience, allowing you to truly make a difference. Our culture is driven by innovation and inclusivity, providing you with the chance to contribute your ideas and insights in a supportive atmosphere.

With a focus on high performance and excellence, this role promises to challenge you professionally while maintaining a fun and energetic workplace. You will be at the forefront of our commitment to integrity and accountability, ensuring customers feel valued and respected. If you are looking to grow in a forward-thinking environment, this position is your gateway to a rewarding career at Mercantile Bank.

Core Responsibilities:

• Creating a high-quality, positive, and customized customer experience
• Assisting customers with their daily banking needs
• Recommending and cross-selling products and service to assist customers to reach their financial goals

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It’s more than being a financial institution, it’s being a trusted ally and community partner. As Michigan’s largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks’ vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look Into Your Day

As a Full-Time Customer Service Representative at Mercantile Bank, you will play a vital role in delivering outstanding customer service while maintaining the integrity of banking operations. Your responsibilities will include processing transactions, opening and servicing accounts, and ensuring compliance with bank policies and federal regulations. You will efficiently manage a cash drawer, handling deposits, withdrawals, and payments, all while actively promoting a positive banking experience for our clients.

With a focus on teamwork and collaboration, you will communicate professionally with both customers and colleagues, identifying cross-sell opportunities and connecting clients with the right team members. Emphasizing customer relations, you will support branch management by assisting with transactional services and promoting self-service options. Your diligence in identifying potential fraud scenarios and educating customers further enhances the professionalism and integrity for which Mercantile Bank stands.

Your role may also include leadership responsibilities in the absence of key team members, ensuring smooth branch operations and a commitment to excellence in customer service.

What We are Looking For

To thrive as a Full-Time Customer Service Representative at Mercantile Bank, a combination of essential skills and competencies is critical. Candidates should possess strong interpersonal and customer service skills to effectively engage with clients and foster positive relationships. Excellent verbal and written communication abilities are necessary to convey information clearly and professionally to both customers and colleagues. Adaptability is key in navigating an ever-changing banking environment while maintaining focus on service excellence.

Organization and attention to detail are crucial for accurate cash handling and data entry, ensuring transactions are processed without errors. Successful candidates must be comfortable multitasking and prioritizing job expectations in a fast-paced setting. A sales-oriented mindset will enable you to seize opportunities for cross-selling products and services, making previous sales experience a valuable asset. Ultimately, your ability to communicate effectively and connect with customers will be the cornerstone of your success in this role.

Requirements:

• Adaptable to an Internally and Externally Changing Environment
• Interpersonal & Customer Service Skills
• Sales and Customer Service Skills
• Effective and Efficient Communication Skills (Verbal and Written)
• Organization and Attention to Detail
• Cash handling/data entry with accuracy
• Ability to prioritize and multitask job expectations
• Cross-selling products and services when opportunities are uncovered

Preferred Qualifications

• Previous sales experience