Customer Support Manager - Five Guy Car Rentals
Job Overview
Five Guy Car Rentals is seeking a dedicated and experienced Customer Support Manager to lead our front-line operations and ensure exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced environment and is passionate about team leadership, efficiency, and service excellence.
Key Responsibilities
- Lead, train, and supervise customer support staff across phone, email, and in-person interactions
- Oversee daily operations, including vehicle scheduling, availability, and workflow efficiency
- Handle escalated customer concerns and ensure timely resolution Monitor team performance and maintain high service standards
- Manage scheduling, staffing, and shift coverage
- Support billing, payments, and operational reporting
- Identify opportunities to improve processes and customer satisfaction
Requirements
- Previous experience in a supervisory or management role (customer service or operations preferred)
- Strong leadership, communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with basic computer systems and scheduling tools
- Reliable, organized, and detail-oriented
- Flexible availability, including weekends and holidays
How to Apply
Please apply directly to this post or send your resume and a brief introduction to: [email protected]
Pay: From $20.00 per hour
Work Location: In person
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