???? Job Opportunity: Contact Center Customer Service Coordinator

Job Description

Job Description

Our client in Fremont, Michigan is seeking an onsite Contact Center Customer Service Coordinator to join their team. The ideal candidate will have strong communication, computer and systems knowledge and customer service skills which will align successfully in the organization.

Job Title: Contact Center Customer Service Coordinator

Location: Fremont, MI

Pay Rate: $15.15/hr

What’s the Job?

• ???? Primary focus on phone support, with flexibility to assist via email, live chat, SMS, eCommerce, and ratings & reviews

• ???? Deliver exceptional customer service, product knowledge, and nutrition education

• ???? Facilitate eCommerce transactions and support digital initiatives

• ???? Process quality incidents in compliance with FDA standards

• ???? Use Salesforce CRM (Engage OMNI) and handle consumer data with care

• ???? May require availability for evenings, weekends, and holidays in a 24/7 engagement center

What’s Needed?

• High School Diploma or GED
• Additional education or certifications in customer service (a plus)

• Strong verbal and written communication skills

• Solid problem-solving and interpersonal abilities

• Comfortable with computer systems and CRM platforms

• Proven customer service experience

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.