Customer Support Representative (Call center)
Job Description
Job Description
About Us:
Smart Start Michigan is excited to welcome a new team member to our growing customer support team!
We're passionate about delivering outstanding service and building strong relationships with our clients. If you're enthusiastic, customer-focused, and ready to make a difference, we’d love to hear from you!
What You’ll Do:
- Answer incoming calls from customers with professionalism and empathy
- Maintain a high call volume while delivering excellent service
- Assist customers with questions, concerns, or issues regarding products or services
- Process customer payments accurately and securely over the phone
- Scheduling and rescheduling of appointments
- Troubleshoot problems and provide effective, timely solutions
- Document all customer interactions in our system accurately
- Escalate complex issues to appropriate departments when necessary
- Maintain a high level of product/service knowledge to confidently support customers
What We’re Looking For:
- Previous customer service or call center experience preferred, but not required
- Excellent communication and problem-solving skills
- Comfortable using computers and CRMs
- Patience, adaptability, and a positive attitude under pressure
- Ability to work in a fast-paced environment and handle multiple tasks
- Bilingual (Spanish/English) is a plus — we value the ability to serve a diverse customer base
What We Offer:
- Competitive hourly wage
- Paid training and continuous learning opportunities
- Health and dental insurance available
- Life Insurance
- 401K
- Paid Sick Time
- Paid Vacation
- Supportive team environment and opportunities for advancement
Schedule:
· Monday through Friday 8:30a-5:00pm
Ready to Join Our Team?
Apply now and start your journey with a company that values your voice and empowers you to make a difference!
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