Guest Services Representative - Tommy's Car Wash Ypsilanti

Job Description

Job Description

Retail Guest Services Team Member – Ypsilanti (Team Member)

Tommy's Express MI185 - Ypsilanti, MI

We are currently looking for full-time and part-time Morning, Mid-Day, or Evening availability during the week and weekend

Company Overview:

Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, you'll love Tommy's Express! Tommy’s Express is leading the car wash industry across the globe with innovation, technology, and design. At Tommy’s Express, we deliver the ultimate car wash experience. You will see the differences immediately with our attractive, iconic design of our facility. Guests experience the difference with our self-loading conveyor belts in our bright & open wash tunnel, environmentally friendly yet powerful detergents, as well as our state-of-the-art vacuum systems. We also offer guest conveniences, like our monthly no-hassle club that can be managed right from a mobile phone.

We are a drug-free company! Must be able to fulfill essential job function in a consistent state of alertness and safe manner. ( Must be minimum of 16 years of age)

What can Tommy's MI185 Offer you?

• Performance Incentives
• Availability for career advancement
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Competitive Benefits for FT employees (incl Health, Pet, Life Insurance, PTO, & 401K)

Summary of responsibilities:

• Provide quick and friendly customer service to our guests within the car wash
• Exceed Guest expectations
• Learn and operate all aspects of POS and LPR systems
• Oversee all property aesthetics
• Create and retain new customer relations, including monthly wash packages
• Maintain cleanliness of interior and exterior of car wash and grounds
• Monitor the wash quality of the vehicle
• Become knowledgeable to identify and correct Wash Quality
• Learn and uphold the WE OWN IT culture

What We Expect from a Tommy's Express Guest Services Team Member:

• Try your best every day and come to work with a winning attitude.
• Must be willing to work hard, build relationships and love people!
• Set an example to all Team Members of working hard and doing your best!

Work Environment:

This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member must be able to:

• Able to work in a fast-paced environment
• Able to move about inside the office to access file cabinets and office machinery, etc.
• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
• Able to move equipment weighing up to 30-50 pounds.
• Able to work and commute in all weather conditions
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.