Senior System Engineer
Senior System Engineer requires:
-Cisco Unified Contact Center Express (UCCX): 5+ years of experience
-Cisco Unified Communications Manager (CUCM): 5+ years of experience
-Cisco Unity Connection (CUC): 5+ years of experience
-Proven experience in designing and implementing Cisco telephony solutions.
-Strong problem-solving skills and the ability to work independently.
-Excellent communication and interpersonal skills.
-Ability to train and mentor team members effectively. Senior System Engineer duties:
oDesign and implement solutions for Cisco Unified Contact Center Express (UCCX) to meet enhanced call routing and call center functional requirements.
oProvide Level 2 and 3 technical support for UCCX, CUCM, and CUC.
oDevelop process design and service design package documentation.
oConduct training sessions and knowledge transfer to Telephony Services staff.
oCollaborate with team members to ensure seamless integration and operation of telephony systems.
oTroubleshoot and resolve complex technical issues related to UCCX, CUCM, and CUC.
oStay updated with the latest industry trends and technologies to enhance service delivery.
Employment Type: Full-Time
Salary: $ 53.00 Per Hour
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