SENIOR OFFICE SPECIALIST

: Duties performed are of a senior clerical nature handling significant details and duties that require ability to apply technical knowledge to clerical functions. It incorporates elements of other levels with a majority of effort associated with specialized support services or program related activities. It may include performing lead duties over other office professional employees and student staff. Specialized functions may include performing complex bookkeeping, general accounting, or duties requiring technical knowledge. Other key aspects of work at this level include a high degree of independence and latitude to prioritize work assignments. Required Qualifications High school diploma or GED. Three years of qualifying experience or a combination of education and experience that equates to three years. Experience with Microsoft Word. Customer service experience. Organizational skills with strong attention to detail. Demonstrated positive interpersonal skills. Effective verbal and written communication skills. Ability to project a positive attitude. Ability to manage multiple projects and meet deadlines with accurate results. Ability to compose, proofread and edit correspondence. Ability to perform the essential functions of the job. Preferred Qualifications Knowledge of specific software programs, mainframe/systems skills may be desired by the hiring department. (i.e. Excel, Access, SAP). Duties & Responsibilities Operates the Facilities Management Service Center. Operates the computerized facilities and infrastructure maintenance management system; types, classifies, distributes, costs and closes-out work orders; Establishes, issues and monitors recurring work orders. Trouble shoots the work order system; responsible for the daily maintenance of the system; supervises data entry, protocols and procedures as they relate to the Facilities Management Service Center; follows-up on work orders 90 days or older; conducts daily work order processing; prioritizes special service requests and directs work to the appropriate shop; communicates with directors, supervisors, skilled trades personnel, contractors and staff which includes face-to-face, telephone, two-way radio, and email communications. Handles Service Center complaints and customer relations; follows-up on work requests and complaints; communicates with customers at all levels. Files and records maintenance work orders, corrects errors, and runs reports. Performs special projects as assigned including researching, collecting and compiling data as directed. Performs customer service duties and routing of calls to proper destination. Performs student employee training and supervision; hires, trains and monitors students to ensure proper procedures are followed and execution of Service Center duties. Oversees the delivery of department mail to and from campus. Works with supervisor to establish procedures and training routines and protocols. Essential Functions This position is critical to dispatching employees and recording work in the Facilities Management maintenance system. This position is classified as an essential employee. Essential employees are required to attend work during weather events such as snowstorms, rainstorms, extreme cold, floods, and any other weather event that may cause a work stoppage or delay to the university. Other events such as economic, political unrest, local, state, or federal emergency will be treated the same as a weather event and the employee must report to work. Reporting times may be outside regularly posted hours. Check with your supervisor if there are questions how to handle specific situations. Performs other duties as assigned. Supervision Exercised None. Message to Applicants Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community. You must submit an online application in order to be considered as an applicant for this position. Cover letters may be addressed to the Hiring Committee. This position will remain open until filled. However, the university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before March 3, 2024. Employee Group Office Professional Staff Pay Level 5 Pay Range $14.50 - $21.33 per hour, estimated starting rate: $14.50 - $17.00 Division Finance and Administrative Services Department Facilities Operations Position Status Regular Position End Date Employment Status Full-Time FTE 1.0 Position Type 12 month Weekly Work Schedule Monday - Friday; 7:00 a.m. to 4:00 p.m. Location Mount Pleasant, MI About the Department About CMU Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives. We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence. CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more. Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17. CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant. Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city's central location in Michigan's Lower Peninsula. CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms. CMU Leadership Standards Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference. We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams. Please review the Leadership Standards before applying for this position.