Service Partner Coordinator

Job Description

Job Description

Company Name:
Lucia Landscaping Inc.

Position Title:
Service Partner Coordinator

Reports To:
VP of Operations

Who We Are

Lucia Landscaping Inc. is a premier, full-service landscaping, snow & ice management, outdoor lighting, and construction company proudly serving Southeast Michigan for nearly 30 years. We are recognized for our award-winning culture, sustained growth, and unwavering commitment to operational excellence and exceptional customer service.

Our achievements include being named one of the Snow & Ice Management Association's (SIMA) Best Places to Work and consistently ranking among the Top 100 Snow Contractors in the nation.

At Lucia Landscaping, we believe our people are our greatest asset. We operate with a One Team mentality, fostering a culture built on accountability, innovation, collaboration, and continuous improvement. Our mission is to create exceptional experiences for our clients while creating meaningful career opportunities for every member of our organization.

Our One Team Vision

We center our focus on our team and our culture, creating an exceptional experience for our clients while building a stronger future for every member of our organization.

What We Value

① One Team
② Service Heart
③ Accountability
④ Grit
⑤ Innovation

Position Overview

The Service Partner Coordinator is responsible for sourcing, qualifying, onboarding, and managing service partners (subcontractors) that support commercial landscaping, snow removal, parking lot maintenance, and other exterior property services. This role develops strong vendor relationships, negotiates service agreements and pricing, ensures subcontractor compliance, and supports the successful execution of services across multiple markets.

In addition to procurement responsibilities, the Service Partner Coordinator serves as the primary administrative liaison between service partners and internal departments. This includes managing work order documentation, verifying completed services, coordinating subcontractor payments with the Finance Department, maintaining accurate records, and providing timely communication to ensure an exceptional client experience.

The Service Partner Coordinator plays a critical role in maintaining a dependable network of qualified service partners capable of delivering safe, consistent, and high-quality services that meet company standards and client expectations.

Key Responsibilities

Service Partner Procurement & Relationship Management

• Source, recruit, and qualify subcontractors for landscaping, snow removal, irrigation, parking lot maintenance, and related exterior services.
• Negotiate pricing, service agreements, and contract terms that align with company objectives.
• Build and maintain long-term relationships with service partners across assigned markets.
• Develop backup service partner coverage to minimize service interruptions.
• Monitor service partner performance and address quality or operational concerns.
• Ensure all required insurance certificates, licenses, W-9s, and compliance documents remain current.

Service Coordination & Administration

• Create, assign, and monitor work orders for subcontracted services.
• Track work order progress from assignment through completion and closeout.
• Verify services have been completed accurately through photos, documentation, client feedback, and internal quality assurance processes.
• Resolve discrepancies between work performed and work ordered.
• Maintain accurate records within the company's operating systems.

Financial Coordination

• Review subcontractor invoices for accuracy and compliance with agreed pricing.
• Coordinate with the Finance Department to ensure timely processing of subcontractor payments.
• Investigate and resolve invoice discrepancies or payment issues.
• Assist with budget tracking and cost management for subcontracted services.

Communication & Client Support

• Serve as the primary point of contact for service partners regarding scheduling, work orders, service expectations, and performance.
• Communicate proactively with Operations, Account Managers, Sales, and Finance regarding service status and subcontractor activity.
• Escalate service issues promptly and assist in coordinating timely resolutions.
• Support seasonal planning efforts by ensuring adequate subcontractor coverage during peak landscaping and snow operations.

Compliance & Quality Assurance

• Ensure service partners understand and comply with company safety standards and client-specific requirements.
• Monitor subcontractor performance against key performance indicators (KPIs).
• Maintain organized vendor files and documentation.
• Support audits and compliance reviews as needed.

Skills

• Excellent organizational and time management skills.
• Strong negotiation and relationship-building abilities.
• Effective written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Experience with CRM, ERP, work order, or field service management software preferred.
• Ability to work collaboratively across multiple departments.
• Basic understanding of invoicing, purchase orders, and payment processes.

Qualifications

• 1–3 years of experience in procurement, vendor management, operations coordination, or subcontractor management within facilities management, landscaping, snow removal, construction, or related industries preferred
• Experience negotiating pricing and service agreements with vendors or subcontractors is a plus
• Understanding of commercial landscaping, snow removal, or parking lot maintenance services preferred
• Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred but not required
• Strong interpersonal and communication skills
• Ability to adapt to changing priorities and seasonal business demands
• Experience working with multi-site commercial service operations is a plus

Work Environment & Growth Opportunities

• Fast-paced, high-performance operations environment
• Exposure to commercial clients across retail, industrial, logistics, healthcare, restaurant, and commercial real estate industries
• Opportunity to work closely with operations, sales, and leadership teams
• Career growth opportunities within procurement, operations, and vendor management leadership
• Opportunity to help expand and strengthen a national subcontractor network

Benefits

• Competitive Compensation
• Bonus potential
• Health (Blue Cross Blue Shield), Dental, Vision, and Life insurance
• Short Term Disability
• Supplemental Accident Insurance
• Company-sponsored 401(k) plan through Merrill Lynch
• Paid Time Off
• Paid Holidays
• Incentive programs (employee recognition, referrals, and team rewards)
• Growth and advancement opportunities

Employment & Compliance Information

Equal Employment Opportunity

Lucia Landscaping Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

At-Will Employment

Employment with Lucia Landscaping Inc. is at will. Either the employee or the company may terminate employment at any time, with or without notice or cause, consistent with applicable law.

Reasonable Accommodation

Lucia Landscaping Inc. provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process in accordance with applicable law.

Pre-Employment Requirements

Employment offers may be contingent upon successful completion of a background check, motor vehicle record review, drug screening (where applicable), and verification of employment eligibility.