Front Desk Receptionist

Job Description

Job Description

Front Desk Receptionist

We are looking for an outgoing, positive, and friendly individual to join our team as a Front Desk Receptionist. The ideal candidate enjoys welcoming visitors and providing excellent customer service through positive and professional interactions.

Required Schedule:

• Monday: 8:30am – 1:30pm
• Tuesday: 4:00pm – 9:00pm
• Every other Friday: 2:30pm – 9:00pm
• Every other Saturday: 8:30am – 2:00pm
• Every other Sunday: 8:30am – 2:00pm

Primary Responsibilities:

• Greet guests warmly and professionally, ensuring each visitor feels welcome.
• Answer and direct incoming calls with a positive and helpful attitude.
• Assist and interact with Residents with compassion, patience and respect.
• Sort and deliver incoming mail.
• Keep the reception area neat, clean and organized at all times.
• Maintain confidentiality and handle sensitive information appropriately.
• Prioritize and manage multiple tasks efficiently.

Preferred Qualifications

• 2+ years of experience in a customer service or front desk role.
• 5+ years of experience using computers.

Job Requirements:

• Availability to work required schedule above.
• Professional demeanor and appearance.
• Ability to remain calm and friendly in a busy environment.
• Reliable, punctual and able to work independently.
• Strong communication and interpersonal skills.

About Rest Haven Homes

Established in 1941, we serve over 100 residents in a warm, faith-rooted community on six peaceful acres in northeast Grand Rapids. Whether in independent apartments or our licensed Memory Care unit, our residents are cared for with dignity, purpose and love.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.