Account Manager

Position Title: ROC Account Manager

Company: Naturals2Go+

Location: Detroit, Michigan

Compensation: $18.00/hr - $ 23.00/hr

Benefits: Health, Vision, Dental, 401K

Start Date: July 7, 2025

Job Description:

As an ROC Account Manager at Naturals2Go+, you will play a critical role in ensuring the satisfaction of our customers by providing high-quality service and support for our vending machines, micro markets, and office coffee service. You will be responsible for managing customer accounts, maintaining and restocking inventory levels, and resolving issues promptly and effectively.

Responsibilities:

• Service vending machines, micro markets, and office coffee services at customer locations by restocking products, ensuring cleanliness, and performing routine maintenance as needed.


• Build and maintain strong relationships with customers, addressing their inquiries, requests, and concerns in a professional and timely manner.


• Manage inventory levels and replenish stock as necessary to meet customer demand and ensure product availability.


• Track and record inventory usage, sales, and spoilage accurately using company systems or software.


• Perform regular audits of vending machines to ensure proper functioning and troubleshoot any issues that arise.


• Remove and dispose of spoiled or expired products according to company procedures and regulations.


• Collaborate with the operations team to coordinate machine installations, relocations, and removals as needed.


• Provide training and support to customers on how to use vending machines and troubleshoot basic issues.


• Proactively identify opportunities to upsell products or services to customers based on their needs and preferences.


• Maintain a clean and organized work environment, including company vehicles and equipment.


• Adhere to all safety and sanitation guidelines, including wearing appropriate personal protective equipment (PPE) and following proper lifting techniques.


• Complete administrative tasks such as recording transactions, preparing reports, and submitting paperwork accurately and on time.

Qualifications:

• Previous experience in customer service, sales, or a related field preferred.


• Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers.


• Excellent problem-solving abilities and attention to detail.


• Ability to work independently with minimal supervision as well as part of a team.


• Flexibility to work evenings, weekends, or holidays as needed.


• Valid driver's license and clean driving record required.


• Ability to lift and move heavy objects (up to 50 lbs) and perform physical tasks associated with stocking vending machines.