Mechanical Engineer, Senior Management (Grand Rapids)
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Salary: $100,000 - $150,000 per year A bit about us: Our Tennessee branch is seeking a strategic and experienced Service Manager to lead our commercial roofing service division. This role oversees a team of Service Supervisors, who manage 6 - 12 service crews, and is responsible for ensuring operational excellence, customer satisfaction, and revenue growth within a $3 - $8 million department. The ideal candidate will bring strong leadership, financial acumen, and a deep understanding of commercial roofing systems and service workflows to drive performance and profitability. Why join us? Benefits Offered: Medical, Dental, Vision, Life, & Disability Insurance
401K & 401K Matching
Paid Time Off
Health Savings Account
Equal Opportunity Employer Job Details Key Responsibilities & Duties: Team Leadership & Structure
- Lead and manage a team of Service Supervisors, each responsible for overseeing service crews.
- Ensure supervisors are effectively coaching, scheduling, and supporting their crews to meet safety, quality, and productivity standards.
- Foster a culture of accountability, teamwork, and continuous improvement across all service teams.
- Oversee daily service operations, including scheduling, dispatching, job completion, and quality control.
- Ensure all work complies with OSHA regulations and company safety protocols.
- Manage service department P&L, ensuring profitability.
- Track job costing, labor efficiency, and material usage to optimize margins.
- Collaborate with sales and estimating teams to identify growth opportunities and support business development.
- Serve as the escalation point for customer issues and ensure timely resolution.
- Maintain strong relationships with key clients and ensure high levels of satisfaction.
- Oversee accurate and timely reporting, invoicing, and follow-up communications.
Position Requirements & Qualifications:
- Minimum 5 years of experience in commercial roofing, with at least 2 years in a management role.
- Proven success managing service operations with multi-million dollar revenue responsibility.
- Strong knowledge of roofing materials, systems, and installation techniques (TPO, EPDM, BUR, etc.).
- Must be able to successfully complete a pre-employment background check and drug screening as a condition of hire.
- Must possess a valid driver’s license and maintain an acceptable driving record that meets company and insurance requirements.
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