Concierge

About the Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

As Shipboard Concierge Manager, you will be responsible for ensuring outstanding customer service, while improving the passenger experience by coordinating activities, excursions, and events during their voyage.

You will report to: Manager, Concierge (shipboard)

Level: 2 Stripes

Responsibilities :

How You Will Make a Difference

• Service designated Concierge Guests by providing personalized itinerary planning, acquiring special bookings, planning special events, assisting with folio settlement or any other special requests that may arise (i.e. spa or dining reservations)

• Deliver the highest level of personalized service and actively interact with Concierge Guests in 32 to 154 staterooms (dependent on vessel) daily, showcasing integrity and efficiency

• Take full ownership of the Concierge Lounge ensuring all food and beverage aspects are well run and implemented. Monitor cleanliness and maintenance of the area ensuring it is up to show quality standards

• Be instrumental in crafting an environment and performing service that is second to none ensuring all Guest requests are implemented in a timely manner

Basic Qualifications :

What You Will Bring to the Team

• Two year hospitality experience with a luxury brand required

• Languages preferred - English, Spanish, French, Portuguese, Mandarin, Japanese, Hindi, Arabic, Tagalog, Bahasa, Malay

• Leadership and concierge experience preferred with knowledge of proper Concierge etiquette

• Resort or Cruise line Concierge experience desired of affluent clientele

• Must be creative and enjoy crafting a fun and safe atmosphere for children

• Clearly convey information

• Proven record to deliver excellent service

• Self motivated, able to work autonomously

• Ability to build relationships amongst other departments

Preferred Qualifications:

How You Will Stand Out

• Prior ship experience

Additional Information :

This is a SHIPBOARD role.

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel

• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan

• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control

• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)

• Complete a pre-employment medical

• Obtain a criminal background check

• Bring approved work shoes

** Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Job ID: 1326185BR

Location: United States

Job Posting Company: "Disney Cruise Line"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.