General Manager

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary:

Michigan Dining comprises nineteen on-campus cafes and markets, nine residential dining halls, Michigan Bakery, and the Michigan Catering unit. Our 500 professional and 1,200 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations.

Position Summary:

Lead a team of professional, bargained-for and student staff in providing a dining experience for students and other guests in a large residential dining facility serving approximately 20,000-30,000 meals/week. Provide operational and strategic direction to all back-of-house and front-of-house staff.

You will report to the Residential Assistant Director. You will work 100% onsite in Ann Arbor, Michigan. To read the complete job description, please click here.

Why Work at Michigan?

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Responsibilities*

• Manage approximately 8-12 professional staff, 20-50 bargained-for staff, and 50-150 student staff.
• Provide operational and strategic guidance to all unit staff.
• Hold self and team accountable for expectations, standards, and department goals.
• Direct managers and chefs in the development of staffing schedules.
• Develop and oversee a budget of approximately $8 to $17 million.
• Lead staff in continuous improvement of dining experience; recommend new food concepts and programs.
• Monitor budgeted food and labor costs; review budget status with staff; reviews and analyzes financial reports and creates appropriate plans in response to changes and ensures staff knows their roles and expectations.
• Manage cash handling and inventory control procedures.
• Oversee staff responsible for nutrition signage and consultations with students with special diets.
• Address and resolves customer service issues.
• Facilitate unit-level training and meetings; build morale and emphasize teamwork and engagement.
• Enforce proper sanitation standards in compliance with regulations, EHS and Michigan Dining policies and U-M standards; maintain Michigan Dining records.
• Ensure a safe work environment that includes education on proper safety and ergonomic techniques, and provide supplies to ensure employee safety.
• Participate with the Directors in the recruitment, selection, training, evaluation and discipline of food service management, supervisory and support staff.
• Maintain positive working relationships with AFSCME leadership and employees.

Required Qualifications*

• Bachelor's degree in hospitality management, business administration, dietetics, nutrition, culinary arts, or a related field or equivalent 5 years food service management experience in a high volume operation.
• ServSafe certified within 60 days from date of hire as a condition of employment.
• Computer knowledge and efficiency, ability to utilize technology efficiently, including standard computer programs.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this role.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.