Dispatch Clerk

Job Description

Job Description

Team Elmer's seeks to fill an opening for a Dispatch Clerk. This position will provide top-notch customer service to both internal and external customers on a daily basis. Responsibilities include the ability to perform routine clerical and administrative support in answering telephones, providing customer assistance, scheduling trucks, equipment, and/or people as needed, data processing, and record keeping.

Duties and Responsibilities:

• Provide top-notch customer service to both internal and external customers
• Answer phones and take orders, fielding calls for estimates and Estimators.
• Checking overnight voicemail messages and emails
• Adaptable to schedule changes and/or emergencies
• Ability to read and understand maps to determine routes and distances for deliveries
• Assist walk-in customers (scale in/out, print tickets on scale computer)
• Arrange and confirm jobs, equipment, and/or materials for jobs; create a schedule
• Organize truck and aggregate deliveries as well as coordinate activities necessary to prepare accurate billing
• Scan tickets, driver inspections and create work orders
• Execute permits necessary for the transportation of equipment i.e. oversize loads through local governments and the state
• Handle cash box (total box and scan slips for accounting)
• Communicate with Division Managers, foreman, and crew on daily schedules, changes, and needs, etc.
• Additional duties as requested or assigned.

"The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position."

Qualifications:

• High School Diploma or GED preferred
• Ability to pass pre-employment physical and drug screen
• Detailed-oriented, excellent data entry skills
• Excellent Customer Service and Time Management skills
• Ability to multi-task and support the team concept.
• Able to handle a high pace, high-pressure environment.
• Ability to pass pre-employment physical and drug screen

EEO/AA