Medical Support Assistant

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

This position is contingent on contract award.

This position will support the US Department of Veterans Affairs Critical Staffing Program. The person in this position will represent International SOS Government Medical Services, Inc. and provide services outlined below: 

International SOS Government Medical Services, Inc. is looking for an individual to provide administrative and clerical support to ensure efficient operations of healthcare services, including patient scheduling, records management, and communication with medical staff. They play a crucial role in facilitating smooth patient care and enhancing the overall effectiveness of the medical facility.

Key Responsibilities:

• Schedule patient appointments, procedures, and consultations, ensuring efficient use of hospital resources. 
• Maintain and update patient records, ensuring accuracy and confidentiality. 
• Greet and assist patients, visitors, and staff, providing information and direction is needed. 
• Coordinate communication between patients, healthcare providers, and administrative staff. 
• Assist with medical billing and coding tasks, ensuring proper documentation for insurance claims. 
• Enter and manage data in the Electronic Medical Record (EMR) systems in other databases. 
• Address patient inquiries and concerns, providing excellent customer service and support. 
• Perform various administrative tasks, such as filing, faxing, and photocopying documents. 
• Prepare and process forms, letters, and other documents as required by medical staff. 
• Ensure compliance with hospital policies, procedures, and healthcare regulations. 
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Basic Requirements/Certifications:

• Must possess 6 months of customer service experience.
• Must be able to type at least 50 words a minute.

Education Required:

• High School (HS) or General Equivalency Diploma (GED).

Physical Requirements:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• May require bending, stooping and lifting up to 15 lbs.

Other Special

Qualifications

• Must be able to read, write, and speak English to effectively communicate.
• US Citizen or Permanent Resident Card is required.
• Pass/possess VA Public Trust Clearance.

The following documents are required for submission:

• Resume

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.