Customer Care Specialist
General Purpose and Essential Duties:
The Customer Care Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, while providing a high level of customer support on Guardian’s products and solutions.
- Interacts with customers to provide support and information on Guardian’s products and solutions.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments in MAS.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise
- Perform all procedures as required to resolve customer problems and/or concerns
- Diagnose customer system problems, escalate incoming calls to appropriate team members, or create work order for service after exhausting all resources and expertise
Knowledge, Skills, Experience and Education Required
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn Guardian’s products and solutions.
- Ability to remain calm in a high-paced 24/7/365 customer service call center environment
- High School Diploma or G.E.D. required
- Some college preferred
- Regular and reliable attendance record
- 1-2 years of customer service experience required
Recommended Jobs
SIMON | Construction Intern Summer 2026 (Multiple Locations)
Simon is a subsidiary of Colas USA with operations throughout Colorado, Nebraska, South Dakota, and Wyoming. We specialize in aggregate, asphalt, and ready-mix concrete materials production, with exp…
Tax Senior
A Kforce client, an award-winning CPA firm with offices in NYC and on Long Island is seeking a Tax Senior. Summary: The Tax Senior will be primarily involved in tax compliance and planning for dive…
Sales Agent Trainee
Join Our Team at True North Group! Position: Sales Agent Trainee Number of Openings: 1 Territory Sales Position Available Break Into Sales with Purpose Looking to launch your career in a role where yo…
Directional Drill Operator
Directional Drill Operator Job Description: The Directional Drill Operator is responsible for operating different directional drilling and other equipment required for underground construction. …
Physician - Psychiatry - Outpatient Psychiatry -- Dearborn, MI
Corewell Health's department of behavioral health is growing to add a BC/BE Adult Psychiatrist to Corewell Health Dearborn Hospital. Corewell Health Dearborn Hospital is opening a new outpatient …
Join Hospitalist Team - Upscale Michigan Community - Paid Time Off
We are seeking a Hospitalist to join an outstanding team. Located on 225 acres of wooded campus in Midland, Michigan, the 324-bed Medical Center offers a broad range of primary care and specialty car…
Concrete/Masonry Laborer
Job Description Job Description Come join a great local company that has been in the concrete and masonry repair business for over 100 years. We are seeking hard-working, eager-to-learn individua…
Orthodontic Clinical Assistant
Experienced Orthodontic Clinical Assistant – Rockford Office (4 Days/Week) Heinz Orthodontics + Aesthetics Are you an experienced orthodontic assistant looking for a positive, professional…
HVAC Installer
Job Description Job Description HVAC Installer - Grand Rapids, MI Job Description We are seeking skilled sheet metal installers to join our team in the HVAC industry. The role involves fabr…