On Site Call Center Representative

Are you a confident communicator who excels at building relationships? Do you have a knack for turning interest into a sale? If so, we want you on our team!

As a Customer Service Representative, you’ll be the go-to person for helping our customers troubleshoot issues and protect their Whirlpool appliances or with extended service plans. You'll work directly with customers explaining the benefits and value of our coverage options, ensuring they feel confident and supported in their decisions.

What you bring to the table:

• A friendly and approachable attitude that builds customer trust
• An ability to negotiate and diffuse escalated consumer interactions by demonstrating soft skills and issue ownership
• Sales experience (preferably, but if you’re a natural talker and an objective thinker, we’re game to train you)
• Active listening and patience while working with frustrated or confused customers, especially if the issue is complicated
• A great phone presence and the ability to confidently explain and sell products, turning “I don’t know” into “Wow, that’s a great deal!”
• Great computer skills - you’re a multi-screen, multi-system navigational expert

Perks of the job:

• Competitive salary and opportunity for commission for hitting your sales goals, based on individual performance and business needs
• Onsite work in a fun, collaborative office environment (yep, no more remote calls – it's time to get social with your coworkers!)
• The chance to become an expert in extended service plans and appliance care—because who doesn’t want to know how to fix all the things?

salary: $16.49 - $16.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

What you’ll do:

• Answer inbound calls from curious folks who want to make sure they’re covered for the long haul or are looking to resolve an appliance-related issue
• Offer troubleshooting assistance to customers experiencing appliance difficulties
• Build relationships with customers and ensure they understand the value of the extra protection while explaining the value of the service plans and answering any questions customers may have

Minimum requirements

• Must be available to work a 40-hour schedule
• High School Diploma/GED
• Intermediate computer skills
• At least 1 year of customer service experience
• Functioning smartphone for multi-factor authentication

Thanks for taking the first step in starting your career with Whirlpool, we look forward to reviewing your application. We have multiple steps in our process. If you are selected to move forward, you will be contacted via email.

Skills

• Active Listening
• Telephone Etiquette
• Call Center Support
• Interpersonal Sensitivity
• Customer support
• Empathy
• Customer Service
• Customer Relations
• Basic Computer Skills
• Basic Software Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.