Volunteer Program Coordinator

Job Title: Volunteer Program Coordinator

Job Status: Full-time

Job Summary: Under general supervision the Volunteer Program Coordinator is responsible for coordinating a program to oversee all aspects of volunteerism within ACCESS. Responsible for recruiting, training, and overseeing new volunteers. Collecting volunteer information, availability, skills, and also maintaining an up-to-date database. Use marketing tools such as outreach programs, e-mails, and volunteer databases to convey the organization's purpose to the public. Responsible for building relationships with external organizations. Collaborates with stakeholders internally and externally and arranges the different volunteering logistics while keeping all parties informed throughout the process.

Essential Duties and Responsibilities:

• Meet with departments regularly and assess the various program needs for volunteers in events or public work
• Work with department managers and Human Resources to develop volunteer descriptions for different roles
• Execute and ensure compliance with ACCESS volunteer process along with background checks
• Recruit volunteers through various techniques such as job boards, education instructions, job fairs, and via partner organizations
• Develop and execute a successful volunteer award program
• Coordinate volunteer teams for department projects, events, and community outreach efforts
• Work closely with local schools, corporations, and other local institutions to recruit volunteers
• Communicate with clients, stakeholders, employers and the public about volunteers needed for projects and events
• Engage board members and donors, stakeholders in volunteer opportunities
• Conduct volunteer orientation, onboarding and training
• Build a strong pipeline for volunteers, and communicate with them regularly to keep them updated on events, responsibilities, expectations
• Bring together various elements or individuals to complete a project and ensure that we have enough volunteers to complete the project
• Maintain updated and accurate volunteer records, metrics, time sheets and files
• Create and oversee a volunteer database and work to integrate it with the donor database
• Attend job fairs and other events representing ACCESS and its various programs to recruit volunteers
• Ensure volunteer experience is organized, efficient, meaningful, and engaging for volunteers
• Disseminate information for upcoming volunteer opportunities and events to the public
• Develop a volunteer engagement strategy to ultimately retain volunteers long-term
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills, and Abilities:

Knowledge of:

• Basic concepts, principles and practices of customer relationship building (i.e., sales experience)
• Database maintenance
• Recruiting

Skill in:

• Excellent team coordination abilities
• Excellent written and verbal communication skills and able to communicate in a positive, polite, and respectful manner
• Attention to detail and organization skills
• Leadership, coaching, and mentoring
• Client relationships
• Innovation mindset
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
• Limited proficiency operating volunteer database system

Ability to:

• Communicate effectively both orally and in writing with diverse people
• Take initiative, conduct community outreach, and attend events
• Work both independently and as part of a team, in a highly efficient and organized manner
• Plan and manage workload. Work on several projects concurrently, prioritize and complete in timely manner
• Track progress on tasks and handle follow-up as needed
• Handle confidential information with sensitivity and integrity
• Maintain high level of attention to detail
• Analyze and troubleshoot problems
• Be flexible and work with the existing limitations
• Be well-organized and able to manage schedules, tasks, and resources efficiently
• Structure approach and able to handle the diverse needs of volunteers and ensure the smooth functioning of volunteer activities
• Provide a high level of customer service
• Be constructive, flexible, and calm under pressure

Educational/Previous Experience Requirements:

• Minimum Degree Required:
  • Bachelor’s degree
• Required Disciplines:
  • Business, Marketing, Public Relations, Nonprofit Management, Communications, or related field

~and~

• At least two years of experience in coordinating a program, or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: None required.

Working Environment: Climate controlled office