CLERICAL MEDICAL ASSISTANCE - COVENANT MEDICAL GROUP PRIMARY CARE CENTER ROAD

The Clerical Medical Assistant provides administrative support to physicians and advanced care practitioners (APPs), other healthcare professionals and patients. Primary administrative duties include verifying patient insurance coverage, answering telephones, scheduling appointments and collecting co-payments upon completion of patients visit while adhering to confidentiality standards when working with patients.

Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

 Verify patient demographics and insurance information.

 Maintain an accurate schedule for all physicians and APPs.

 Collect co-payments and other applicable fees.

 Responsible for accuracy, discrepancies and reconciliation of patient fees (cash, checks) received.

 Answer and direct phone calls promptly and efficiently.

 Schedule patient appointments and triage calls appropriately per Covenant HealthCare policy and procedure.

 Follow infection control protocols and safety guidelines.

 Adhere to all HIPAA regulations and maintains patient confidentiality.

 Processes/tracks medical release of information requests consistent with HIPAA and other requirements.

 Performs other duties as assigned and/or vary based on medical specialty.

EDUCATION/EXPERIENCE

High School diploma and/or equivalent required,

AND

(1) a successful completion of a competency-based Medical Assistant (MA) training program required.

OR

(2) One (1) year experience in clinical (direct patient care) and/or medical (administrative patient support) required.

BLS certification required within six (6) months as a new hire or internal transfer.

KNOWLEDGE/SKILLS/ABILITIES

 Knowledge of proper release of information standards.

 Excellent oral communication and interpersonal skills.

 Excellent organization, time management skills and attention to detail.

 Proficiency with basic computer and typing skills.

 Ability to remain calm in stressful/difficult situations while demonstrating sensitivity and compassion in all patient interactions.

 Ability to work independently or as part of a team.

 Ability to maintain confidential information.

WORKING CONDITIONS/PHYSICAL DEMANDS

 Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

 Constant handling, feeling, talking, hearing, tasting, smelling, and near vision.

 Frequent lifting up to 25 lbs.

 Frequent standing, walking, twisting, reaching, depth perception, and field of vision.

 Occasional lifting up to 100 lbs. or more.

 Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision.