Patient Experience Specialist
- 401(k)
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Call patients to coordinate equipment dispensing and provide education on product use.
- Confidently address patient questions or hesitations, with the ability to upsell and communicate the value of our equipment.
- Provide thorough troubleshooting support and assist with equipment setup.
- Deliver timely updates on patient interactions to the sales team and internal staff.
- Maintain accurate records and ensure compliance with company processes.
- Treat every patient with patience, kindness, and understanding, delivering excellent service at every step.
- Ability to learn and work with multiple software systems throughout the day.
- Comfortable with patient-facing conversations, including upselling when needed.
- Technical aptitude to troubleshoot and set up medical devices.
- Team player with a compassionate, customer-first mindset.
- High School Diploma (or equivalent); college degree preferred.
- 1+ year experience in a medical setting preferred.
- Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, strong time management, and the ability to shift gears frequently throughout the day
- Excellent verbal and written communication skills
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