Director Spiritual Care Operations & Education

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Employment Type

Full time

Shift

Description:

This position is hybrid. Will need to work out of local Ministry three days a week, the Ministry can be located anywhere among those of Trinity Health.

POSITION PURPOSE

The Director Spiritual Care - Operations & Education (DSOE) is responsible, in collaboration with the VP Spiritual Care (VPSC), for designing, facilitating and resourcing spiritual care services across the organization; oversees the Clinical Pastoral Education operations. In collaboration with the Director Spiritual Care-Strategy & Quality (DSSQ), ensures the implementation of strategic efforts and integration of professional spiritual care services into patient experience, Colleague Care, and organizational culture, which is aligned with organizational mission, vision, and values, and delivered with the highest levels of quality and consistency. Provides organizational leadership in clinical education, staffing, talent acquisition, management coaching, and operational excellence for spiritual care departments throughout Trinity Health. Collaborates with Mission Integration leadership to ensure alignment of spiritual care operations with other Mission activities.

Essential Functions

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Connects Spiritual Care strategy with Spiritual Care implementation across the organization through close collaboration with Spiritual Care Managers, and Mission Integration leadership (local and system). Plans and oversees programs of workplace spirituality, such as inter-professional education about spirituality, and inter-professional training for spiritual distress screening and referral practices.

Designs flexible coverage models and supports effective resource use of spiritual care providers with various levels of training and certification. Provides guidance and consultation to Mission Leaders and Spiritual Care Managers regarding the effective achievement of essential/standard work.

Collaborates in design and implementation of electronic health record standards to ensure accurate and timely documentation of spiritual care encounters.

Creates innovative clinical training programs that are responsive to the needs of local ministries and community organizations.

In collaboration with the VP, Spiritual Care (VPSC), develops, implements and updates the system-wide strategic plan for Clinical Pastoral Education (CPE), which may include chaplaincy research and chaplaincy continuing education; ensures alignment with the Association for Clinical Pastoral Education (ACPE) and accreditation of clinical education programs; develops policies and facilitates compliance with regulatory requirements and standards. Oversees and provides guidance to ACPE Educators, integrating and aligning ongoing Spiritual Care education into the planning, practice, and evaluation of Spiritual Care ministries.

Participates in the recruitment, onboarding and management of Spiritual Care leaders across the system. Mentors and provides guidance and coaching in Human Resources related matters. Promotes Trinity Health Spiritual Care standards of practice, holding Spiritual Care Managers accountable for performance expectations.

Promotes a healthy, supportive, and trauma-informed work environment for spiritual care providers. Promotes programs of ongoing personal formation and work-life balance.

Ensures compliance with regulatory and accreditation standards (e.g., Joint Commission, CMS, ACPE, APC).

In collaboration with Director Spiritual Care -Strategy & Quality (DSSQ), leads initiatives for continuous improvement and evidence-based spiritual care practices. Develops and tracks metrics for spiritual care quality, utilization, and patient satisfaction.

Participates in clinical team conferences, ethics committees, palliative care consultations, and crisis response teams. Serves as a resource on issues involving grief, meaning-making, cultural sensitivity, and compassionate communication.

Develops internal training on spiritual care, cultural humility, and compassionate practices for colleagues. Promotes professional clinical training leading to board certification for spiritual care staff.

Working in collaboration with DSSQ, ensures Spiritual Care policies, initiatives and programs are aligned with Trinity Health's Priority Strategic Aims (PSAs).

Oversees, evaluates, and, when necessary, intervenes with Spiritual Care Managers and local inter-professional leaders to achieve local strategy implementation.

Oversees the regular assessment and improvement cycle of local Spiritual Care operations in collaboration with Spiritual Care Mangers. Provides fiduciary guidance to operating priorities.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

LEADERSHIP COMPETENCIES

As a Trinity Health Leader, The Incumbent Is Expected To Demonstrate Leadership Traits Which Support Our Mission Statement And Core Values As Identified Below

Mission Statement: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values

• Reverence: We honor the sacredness and dignity of every person.
• Commitment to Those who are experiencing Poverty: We stand with and serve those who are experiencing poverty, especially those most vulnerable.
• Safety We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
• Justice: We foster right relationships to promote the common good, including sustainability of Earth.
• Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
• Integrity: We are faithful to those we say we are.

Minimum Qualifications

Must possess a comprehensive knowledge and expertise in healthcare chaplaincy as a Board Certified Chaplain (BCC) via one of the following licensing groups: APC, CASC, NACC, or NAJC, including completion of a Master of Divinity (MDiv) or an equivalent degree from an Association of Theology School accredited seminary or divinity school along with completion of 4 units (1600 hours) of ACPE accredited education. A Doctor of Ministry (D.Min.) or other earned doctoral degree within the field is preferred. Certified Educator and National Faculty in the Association for Clinical Pastoral Education (ACPE) certification is preferred.

Experience in a national or multi-site organization.

Seven (7) years of progressively responsible experience in the area of Spiritual Care, including at least three (3) years of healthcare chaplaincy leadership experience to include developing strategy; leading teams, projects and initiatives; designing educational programs and evidence-informed practice; and interfacing with executive leadership. An equivalent combination of experience may be considered.

Excellent written, verbal, and cross-cultural communication skills required. Effective public speaking and presentation skills.

Demonstrated proficiency and expertise to identify, evaluate and articulate operational and educational opportunities and risks, business needs/gaps, and understand customer/stakeholder interests.

Ability to facilitate and lead one-on-one or large group development sessions. Strong human relations, interpersonal skills, and demonstrated ability to establish effective relationships with Mission Leaders and internal stakeholders.

Expertise in project leadership, process improvement, budgetary management, as well as strong analytical skills required.

Advanced proficiency with Microsoft Office suite and ability to develop spreadsheets, graphical presentations, reports and summaries.

Ability to work within interfaith and pluralistic environments.

Strong knowledge of organization policies, procedures and processes.

Must be comfortable operating in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Physical And Mental Requirements And Working Conditions

Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Must be able to travel to various Trinity Health sites (20-50% of time) as needed.

Must possess the ability to comply with Trinity Health policies and procedures.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

If you have questions about this posting, please contact [email protected]