Scheduling Assistant Supervisor

Optimal Care is where your dedication meets a rewarding career.

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.

Exceptional Benefits

• Minimum of 3 Weeks Paid Time Off (PTO)
• Company Vehicle Program for field roles
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Pet Insurance
• ID and Fraud Protection
• And more...

Key Responsibilities

The Physician Services Scheduling Assistant Supervisor is responsible for all supervising, training, and coaching of Physician Services schedulers of the Practice. The Physician Services Scheduling Assistant Supervisor oversees the scheduling and provider routing for all clinical staff while verifying proper data entry for each patient visit is accurate and complete. The Physician Services Scheduling Assistant Supervisor resolves issues relating to provider schedules or facility and family requests. The Physician Services Scheduling Assistant Supervisor has significant knowledge and understanding of creating productive and efficient schedules for the providers.

In this role you will be responsible for:

• Supervises Physician Services schedulers in the Practice to ensure proper routing, visit type, service site, provider and financial center is accurate.
• Completes training for new Physician Services schedulers in the Practice educating the Physician Services schedulers on productive and efficient scheduling expectations.
• Resolves all issues relating to schedules such as unproductive schedules or schedules needing to be re-routed due to urgent needs.
• Contacts patient via phone to make provider appointments, ensures patient's acceptance of date for visit and any unusual circumstances relating to times of visit necessity.
• Contacts senior living community and/or assisted living facility where patient resides to make and confirm appointments for patient/resident. Contact will be via email, phone, facility portal or facsimile with the appropriately designated person at the facility.
• Consistently exhibits behavior and communication skills that demonstrate Optimal Care Physician Services commitment to "Expect Exceptional" with every customer.
• Performs job in compliance with agency policies and procedures while maintaining confidentiality in all aspects of the job.
• Moderate travel is required. Occasional off-site meetings, training sessions, and visits to other locations are necessary and are a routine part of the position.

Required Qualifications

• High School Graduate or GED equivalent
• Previous office experience, preferably in a physician practice with experience in scheduling
• Excellent verbal and written communication skills
• Must be able to communicate professionally with all levels of the organization
• Basic computer skills
• Ability to read maps with general knowledge of the demographic area
• Reliable transportation and valid automobile insurance coverage

Desired Qualifications

• Bachelor's Degree preferred
• Medical Assistant or Certified Nurse Aid Certification is preferred

Location

• Office Location: Any of the following
• Grand Rapids, MI
• Jackson, MI
• Kalamazoo, MI
• Saginaw, MI
• Carmel, IN
• Maumee, OH

Hours

• 8:00 am – 5:00 pm, Monday through Friday

Pay Range

$50,000—$70,000 USD

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.