Customer Relations Representative - Entry Level

Job Description

Job Description

About the Role:

Qam Solutions LLC is looking for an enthusiastic and motivated Entry Level Customer Relations Representative to join our growing team in Livonia, MI! This is a fantastic opportunity to launch your career in customer relations, where you'll build meaningful connections with customers and contribute to a dynamic, fast-paced environment. If you're a people-person ready to make an impact, we want to hear from you!

Responsibilities:

• Serve as a primary point of contact for customers, addressing inquiries and resolving concerns in a timely manner
• Build and maintain strong customer relationships to drive satisfaction and loyalty
• Communicate product and service information clearly and effectively to customers
• Process customer requests, updates, and account information accurately
• Collaborate with internal teams to ensure a seamless customer experience
• Track and document customer interactions using CRM tools and software
• Meet and exceed individual and team performance goals and KPIs

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree a plus
• Strong verbal and written communication skills
• Customer-focused mindset with a positive, professional demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer proficiency; experience with CRM software is a bonus
• Team player with a willingness to learn and grow within the company
• No prior experience required — full training provided for the right candidate

About Us:

Qam Solutions LLC is a results-driven company based in Livonia, MI, dedicated to delivering exceptional service and innovative solutions to our clients and customers. We pride ourselves on a supportive, energetic workplace culture where employees are empowered to grow, develop new skills, and advance their careers. Our team is passionate about what we do, and we're always looking for driven individuals who share that same enthusiasm.