Michigan Tech Center Inside Sales Administrator and Office Manager

Job Description

Job Description

Michigan Tech Center Inside Sales Administrator and Office Manager

YCM Technology (YCMT) (USA), a subsidiary of YCM (Yeong Chin Machinery Industries Co. Ltd., who specializes in machine tool manufacturing) located in Santa Fe Springs, California, will be expanding and growing its business in North America. YCMT prides itself with a culture that is based on building trust and respect for all its employees and strives for a working atmosphere that is both positive and motivating. These same guiding principles also extend to the relationships between suppliers, dealers and very importantly, the customers.

Therefore, YCMT is seeking highly capable individuals that have an interest in growing their career and being part of an integrity-minded organization that has a long-term future growth plan of providing excellent products and services.

Job Description

Office Manager

· Greet visitors to the building

· Answer calls to the Michigan and California office

· Maintain and order office supplies

· Help develop budget for Tech Center

· Maintain building calendar (visitors, maintenance, cleaning)

· Identify, set-up and/or communicate with building service suppliers (cleaning company, pest control, alarm system, plumber, HVAC, etc.)

· Manage alarm system codes, keys, serve as contact for Alarm company

· Communicate with landlord’s office

· Coordinate shipments, including scheduling rigging, preparing bills of lading

· Assist some employees with and provide feedback regarding IT

· Process invoices from suppliers, utilities

· Plan Michigan Tech Center and other events

o conduct and/or participate in planning meetings

o send regular updates

o develop and monitor budget

o work with local hotel(s) on room blocks, hospitality

o work with caterers and suppliers

o collect and report on RSVPs

o communicate with guests

o assist with miscellaneous requests

Machine Insides Sales Processing

· Handle all aspects of machine sale, including identifying and ordering options from vendors, parts from YCM factory

· Prepare all paperwork, including Sales Order Confirmation, Promissory Note, etc.

· Gather shipping dimensions and other information for dealer or customer

· Coordinate shipping arrangements with warehouses and carriers, including preparation of Bills of Lading

· Process all invoices from vendors in the company’s proprietary software

· Handle all invoicing, follow-up, etc., to dealers or customers

· Update progress in program management software

· Order machines and options for inventory

· Work with Accounting on various requests, e.g., new customer set-up, tariff updates, cash flow requirements, miscellaneous, etc.

· Participate in weekly order review meetings

Other

· Create proposals and handle other requests for Management

· Update TRIMILL and other YCM Alliance proposals

· Assist YCM Alliance partners with miscellaneous requests (shipping equipment, procuring products, safety equipment, etc., for installations and/or repairs)

· Provide support to visiting YCM Alliance Service Technicians (Excetek) by coordinating housing, travel, customer communication, etc.

· Assist with company vehicles, including returning or accepting vehicles, handling registration for Michigan-based vehicles.

· Assist with onboarding new employees

Required Knowledge, Skills, and Abilities

• Developing and maintaining a strong working knowledge of the machine tool industry along with its products and services
• Support internal/external teams (sales, applications, service, accounting/AR), dealers, end users from initial inquiry to order fulfillment
• Responsible for effective sales communication to ensure accurate and efficient order processing
• Responsible for providing up to date forecasting
• Maintaining vital competitive information
• Performs other related duties as assigned by management

Qualifications & Professional Experience:

· Must work well in a team setting

· Engineering or CNC Machine tool aptitude preferred

· 3-5 years of experience working in CNC machine tools or OEM environments

· Excellent communication, writing, excel, skills

· Must work well under pressure to meet deadlines

· Working knowledge with SAP

· Knowledge of Sales Force or equivalent CRM software

· Strong problem-solving, analytical, and organizational skills

· The ability to work proactively and anticipate issues before they arise

· The ability to learn and implement new procedures as required by management

• Subject to completion of interview process, background check, and drug test

YCMT is an equal opportunity employer. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals who require and accommodation to perform the essential functions.