Documentation Liaison

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.

Status: Full Time
Location: Grand Blanc, MI
Hart Medical Equipment offers a competitive salary and benefits package. EOE

SUMMARY: Ensures physician documentation compliance and completion by collecting billable documentation, and educating referral sources: physicians, NPPs, clinicians, hospital staff, case managers, social workers, etc. Serves as subject matter expert with deployment and maintenance of documentation technology and platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Achieve goals established by organization related to obtaining documentation
• Assist in the development of technology deployment to reduce time to gather documentation and increase referral satisfaction
• Provide onsite meetings/in-services with referrals to get CMN signed, gather billable documentation, and educate on insurance requirements
• Work closely with sales team to coordinate efforts with referral sources.
• Educate referral sources on the components of DME services and explain the interrelation of these services with healthcare payers
• Promote and coordinate paperless CMNs and documentation
• Work with Hart’s QA, CMN, Billing, and Revenue Compliance teams to coordinate areas of improvement to communicate outward to referral sources
• Acquire and retain strong documentation knowledge, including Hart’s policies, Medicare and other insurance reimbursement procedures/policies and legalities
• Create weekly call route, prioritize accounts
• Maintain appointment calendars; timely follow up; i.e., phone calls, emails, etc.
• Manage mileage, expense reports
• Input referral and client account information/notes in applicable software system
• Assist with various projects and company initiatives
• Demonstrate high ethical and professional standards
• Always dress in business attire when meeting with Dr.’s offices
• Comply with HIPAA guidelines
• Assist in the development of goals and targets
• All other duties as assigned by manager

SUPERVISORY RESPONSIBILITES
This position has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• High school diploma or general education degree (GED).
• Three years in the health care industry minimum.

Skills & Abilities

• Excellent oral and written communication skills
• Strong customer service
• Compassion for people
• Knowledge of medical terminology
• Highly organized, including ability to effectively route to reduce mileage expense
• Problem solving
• Computer skills: MS Word, Excel, and PowerPoint are mandatory; HDMS and CRM a plus
• Good time management skills
• Self-starter
• High energy
• Calm and professional when dealing with dissatisfied customers
• Contribute positively to morale
• Maintain a clean and professional appearance

Language Skills
Ability to read and comprehend complex instructions, correspondence, and policy. Strong written and verbal skills in order to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure using a calculator.

Analytical & Problem-Solving Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS
None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. This position will require driving up to 200 miles per day. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

WORK ENVIRONMENT

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise levels in the office work environment are usually moderate. Driving within the service area will be required and will involve driving in inclement weather in all seasons.

TRAINING
Orientation and selected courses must be completed in the designated time frame.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at .

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.