Customer Service and Sales Support Representative

Morrison Industrial Equipment is currently seeking a Customer Service and Sales Support Representativ e to help with growing our business in our Grand Rapids branch, located at 1825 Monroe NW, Grand Rapids, MI 49505-6240.

Morrison Industries has a strict drug-free policy and all employees must pass a pre-employment drug screen, background check, and driving record check. Employees are also subject to random drug screenings once employed.

Morrison Industrial is a family-oriented company that takes pride in the communication, attitude, and training opportunities provided to our employees. We offer great flexibility, work/life balance, competitive benefits, career progression, and so much more. This company is family owned and offers over 70 years of service to our strong customer base. We are a leading material handling equipment dealer offering a wide variety of products including LP, diesel, and electric forklifts of all sizes; scissor and boom lifts; floor cleaning equipment and much more!

Please visit our website to learn more about our company.

Compensation includes a base salary of 40-50,000/year plus commission.

Responsibilities:

• Work with existing customer base to help manage fleet(s) of industrial equipment.
• Present features and benefits of parts and service.
• Utilize and maintain our CRM to actively schedule calls within the territory (80-100/month) to best understand Customer needs and target potential accounts.
• Assist in all areas of after-the-sale support - specifically Parts, Service, and Rental.
• Participate in training opportunities as they are made available by our partner OEM’s.
• Navigating NEW customer opportunities and converting customers from competitors.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Strong organizational skills.
• Competitive and driven.
• Excellent verbal and written communication skills.
• Desire to grow and learn.

Benefits:
We offer health, dental, vision, FSA options, life, and disability insurance available on the first day of employment. In addition to this, after 90 days of employment, we also offer a generous paid time off schedule, paid holidays, a retirement plan with match 50% of the first 6% you contribute, up to $2,500 per year. You will also be able to enjoy perks such as employee referral incentives, wellness program, and an employee assistance program.