Customer Service Specialist

Allied Insurance Managers Inc.
Rochester, MI

Job Description

Job Description

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Compensation:

$42,000 - $50,000 yearly

Responsibilities:
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

What You’ll Be Doing

  • Assisting with preparing and processing bond documents
  • Gathering and organizing required paperwork
  • Submitting requests to insurance carriers
  • Tracking deadlines and following up as needed
  • Maintaining accurate documentation in our agency system
  • Supporting producers and team members with client requests
  • You’ll receive training and support as you build knowledge and confidence in the role.
Qualifications:
  • Must have high school diploma or GED equivalent
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Previous customer service experience required for this position
  • Display strong communication skills, active listening skills, and personal skills
  • Basic knowledge of insurance policy procedures and schedules is preferred
About Company

Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future.

We also offer the following benefits:

  • Medical, Dental & Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Vacation & Holidays
  • 410(k) Profit Sharing Plan
  • Career Advancement Opportunities
  • Higher compensation is negotiable based on experience.

Applicants must complete an assessment to be considered.

Posted 2026-06-26

Recommended Jobs

Sales Director

Leisure Living
Grand Rapids, MI

Job Description Job Description Community Advisor / Sales Representative – Multi-Site Leisure Living Senior Communities Position Summary: The Community Advisor / Sales Representative i…

View Details
Posted 2026-07-11

Weekend Caregiver (Private Duty)

Living Roots
Wyoming, MI

Job Description Job Description Description: Looking for a Flexible Weekend Job That Makes a Difference? About Us At Leaves Personal Care , we honor God by serving people with persona…

View Details
Posted 2026-06-24

Account Manager I - Exterior Services

PH FM LLC
Dewitt, MI

Job Description Job Description Description: We are looking for an ACCOUNT MANAGER I to join our team! Come work for an industry leader with consistent growth, explore multiple business li…

View Details
Posted 2026-06-07

Engineer (Process/Mining/Other)

Sargent Docks and Terminal
Saginaw, MI

Job Description Job Description Engineer to assist in Construction Oversight and Management : mineral processing plant, mining plants, product transfer, packaging, and other projects. Process…

View Details
Posted 2026-06-09

Clinical Trial Manager - Full Service

Michigan

Clinical Trial Manager - Full Service Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medic…

View Details
Posted 2026-08-03

Lawn Maintenance Mowing Foreman

Heritage and Company, Inc. MBE
Holly, MI

Job Description Job Description Job Title: Lawn Maintenance Mowing Foreman Company: Heritage and Company, Inc. Location: Holly, MI Are you a motivated leader with a passion for creatin…

View Details
Posted 2026-07-11

Packager (Slitter Helper) - 3rd Shift

Celia Corporation
Sparta, MI

Job Description Job Description Under the direction of the Slitter Operator, this individual will be responsible for having all of the packaging materials ready for all orders that will be produc…

View Details
Posted 2026-08-05

Join Our Fleet Care Team - Evening & Night Shifts Available

DETAIL XPERTS
Grand Rapids, MI

Job Description Job Description Bus Detailer / Cleaner (Evening Shift) DetailXPerts – Grand Rapids, MI Full-Time & Part-Time Opportunities Available Join a Team That Takes Pride in Excell…

View Details
Posted 2026-07-17

SBA Business Development Officer

MRINetwork Jobs
Detroit, MI

Job Description Job Description Excellent opportunity for a seasoned SBA Business Development Officer with a very successful national financial institution. Responsible for generating new SB…

View Details
Posted 2026-06-08