Business Solutions Analyst

Business Solutions Analyst | The Shyft Group, Inc. | Novi, MI

Regular Employee | Salary Non-Exempt | $120,000.00 - 146,000.00

What you’ll do:

JOB RESPONSIBILITIES:

• Gather and document business requirements through stakeholder engagement (interviews, surveys, workshops) and ensure alignment with project objectives.
• Analyze business processes and identify opportunities for improvement; model current and future workflows using process mapping tools.
• Translate business needs into clear, actionable requirements and develop specifications, diagrams, and models to guide solution design.
• Act as liaison between business and technical teams, ensuring mutual understanding and effective communication throughout the project lifecycle.
• Collaborate with IT and development teams to design solutions that meet business goals and technical standards.
• Develop and execute user acceptance testing (UAT) plans; validate solutions against requirements and coordinate issue resolution.
• Support implementation of new systems or processes, including user training and creation of documentation such as manuals and guides.
• Monitor project progress, manage requirements throughout the lifecycle, and communicate updates to stakeholders and project managers.
• Gather feedback post-implementation to measure outcomes and recommend process or system enhancements.
• Research and recommend tools, methods, and best practices to improve requirements gathering, documentation, and solution delivery.
• Provide guidance to team members and perform other related duties as assigned.
• Serve as the project manager for initiatives when a dedicated project manager is not assigned, overseeing project planning, coordination, and execution.

What you need to be successful:

Education & Experience:

Bachelor’s degree in business, information systems, computer science, or related field.

3–5 years of experience in business solutions analysis or related role.

Core Skills:

Proficient in requirements gathering, analysis, and documentation.

Skilled in process mapping tools (e.g., Visio) and user acceptance testing.

Technical Knowledge:

Familiarity with software development life cycle (SDLC) and project management methodologies.

Understanding of core organizational applications and basic network concepts.

Analytical & Problem-Solving:

Strong ability to analyze complex problems and develop practical solutions.

Communication & Collaboration:

Excellent written and verbal communication skills; able to engage stakeholders effectively.

Project & Change Management:

Experience supporting implementation, training, and change management initiatives.

Why The Shyft Group?

Our people are our greatest asset, and your success is our success! That’s why we provide comprehensive benefits that support your health, financial security, and work-life balance—so you can thrive both personally and professionally.

• Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
• Financial Security: 401(k) with match, Disability, Life Insurance
• Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care

At The Shyft Group, we don’t just offer benefits—we invest in your well-being. Join us and experience the difference!

Who we are:

The Shyft Group is the North American leader in specialty vehicles, including last-mile delivery vans, work trucks, and motorhome chassis. Our 10 brands— Utilimaster , Blue Arc , Royal Truck Body , DuraMag , Magnum , Strobes-R-Us , Spartan RV Chassis , Red Diamond , Builtmore , and Independent Truck Upfitters — are powered by 3,000+ team members across the U.S. and Canada.

Backed by 50 years of innovation and a supportive, entrepreneurial culture, we’re leading the way in electrification and proudly ranked among Fortune’s 100 Fastest Growing Companies.

Equal Employment Opportunity (EEO)

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at [email protected] .

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.