Lead HVAC Service Technician (Kalamazoo)

Lead HVAC Service Technician

About the Role

Kalamazoo Mechanical, Inc. is seeking a senior-level commercial HVAC/R technical leader to elevate our service team’s performance, training, and culture.

This is a working leadership role — not a desk job. You’ll be the go-to technical authority , mentor, and coach for our service technicians while still staying connected to real-world field conditions. You will directly shape technician skill development, service quality, customer experience, and long-term team strength. This salaried role is the link between leadership and the field.

Core Responsibilities

Technical Leadership & Field Support

• Serve as the highest-level technical resource for diagnosing and resolving complex HVAC/R issues
• Provide real-time troubleshooting support when technicians are stuck
• Consult on repair vs. replace decisions with technicians, sales, and leadership
• Troubleshoot anything and everything — RTUs, chillers, boilers, hydronics, controls, refrigeration
• Provide technical consultation to construction and fast-track teams to overcome field challenges

Training, Coaching & Mentorship

• Train and mentor service technicians through:
  • Ride-alongs
  • 1:1 technical coaching sessions
  • Real-world, on-the-job training
• Maximize learning through live jobs , not classroom-only training
• Identify skill gaps and proactively address them
• Foster technician confidence, accountability, ownership, and professionalism

Team Development & Culture

• Ensure team cohesion, alignment, and morale
• Foster and sustain a strong customer service culture
• Model professionalism, craftsmanship, and safety excellence
• Participate in call monitoring and feedback to improve service quality
• Actively set the tone for a lean, high-performance service team positioned for growth

Hiring & Capability Assessment

• Participate in interviewing, testing, and evaluating new service technician candidates
• Accurately assess technician capabilities and skill levels
• Provide input on hiring, promotions, and development pacing

Cross-Functional Collaboration

• Coordinate with:
  • Dispatcher, Admin & Office Team
  • Project Managers
  • Leadership team
• Consult on system design, serviceability, and long-term performance implications

Required Qualifications

• 10+ years experience as a commercial service technician in HVAC/R
• Recognized technical expert within commercial HVAC/R
• Strong working knowledge of:
  • RTUs, boilers, furnace/AC, AHU, pumps, fans
  • Commercial refrigeration
  • Web-based and standalone controls
• Engineering-minded problem solver who understands systems, not just components
• Exceptional troubleshooting ability under pressure
• History of teaching, coaching, and developing others, & natural desire to do so
• Strong communication skills — calm, clear, and respected
• Safety-conscious
• Clean driving record

Preferred Experience & Traits

• Strong working knowledge of:
  • Chillers, cooling towers
  • Hot side food service equipment
• HVAC Installation & construction experience

Compensation & Benefits

• Salaried Position: $115,000 – $135,000
  • (Equivalent to $55–$65/hr; final offer based on experience)
• Company vehicle
• Signing or Relocation bonus available and negotiable
• 401(k) with automatic 3% company contribution (no employee contribution required)
• Profit sharing (historically 6%–9% of pay, paid annually)
• 100% employer-paid health insurance
• HSA & FSA options
• Paid time off
• No on-call obligation
• Employee referral program

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