Business analyst - mobile

Description

We Play to Win!

Big goals. Big achievements. Big impact.

ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!   

What We Offer

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement
  
  

Business Analyst -Mobile

We are searching for a Business Analyst - Mobile to provide business application support to the functional business units and the information technology department. In this role you will interface with business users both in Michigan Support Center and the franchises to gather and document business requirements for new and improved technology. The role serves as the technical expert for several custom-developed and commercial off the shelf applications.

What You Will Do

• Support commercial off the shelf (COTS) applications and internal IT applications.
• Troubleshoot with the support teams on issues related to the supported products
• Ensure issues are resolved by the internal teams or by the vendor when applicable in a timely manner and in accordance with agreed upon Service Level Agreements (SLAs)
• Work closely with business partners and internal resources to implement changes to both application functionality and business process governing application use.
• Coordinate with vendors and internal resources to resolve any issues/problems with the business applications
• Keep abreast of functional changes and inform the business stakeholders
• Ensure focus and prioritization is given to any action required
• Analyze and report on problem trends and root causes
  • Propose and implement process changes to reduce user requests or user confusion
• Recommend changes for improvement with an emphasis on automation and efficiency and enterprise cost savings.
• Provide high-level application support and services for internal and external software customers, including providing answers to questions, assisting with resolutions to problems and general assistance for the functionality of the applications and projects.
• Analyze business needs and document design specifications for new requirements including creating workflow diagrams or mockups as needed
• Coordinate and communicate with development teams, stakeholders, and users on all enhancements and upgrades.
• Provide business knowledge and analytical skills to project teams in support of system implementation or enhancement
• Suggests and/or develops custom data models and algorithms to apply to data sets.
• Participate in spontaneous conversations daily during regular business hours
  
  

What You Will Bring

• Bachelor’s degree in functional/business area supported or in related information technology field required or equivalent technical knowledge and experience.
• A minimum of 3-5 years of experience in a comparable position.
• Robust and persuasive, with highly developed interpersonal skills.
• Excellent written and verbal communication skills.
• Adaptable and with intellectual agility to thrive in a demanding, fast moving and customer focused environment.
• Understanding of the Information Technology solutions and processes. Able to follow technology policies and procedures such as ISO, ITIL, and Kanban methodology
• Handles the demands of projects, clients, vendors, and deliverables by prioritizing and maintaining a flexible attitude.
• Anticipates client’s needs, takes appropriate action to meet those needs and continually searches for ways to improve both client service and satisfaction.
• Continually identifies, implements, and improves effective processes and procedures to ensure overall employee and customer satisfaction
• Seeks, applies, and demonstrates best practice to achieve innovative and creative business solutions
• Technical Expertise/Business Knowledge: Demonstrates high-level technical knowledge appropriate to functional role. Applies technology and business knowledge to solve business problems and create new opportunities
• Sets and conveys clear goals, in line with overall organizational strategy, for self and others, encouraging individual initiative.
• Obtains results and adds value to the organization by making timely and sound decisions and influencing others
• Adapts quickly to new pressures from competition, varying allocation of resources, and ever evolving priorities.
• Previous experience working with mobile applications preferred
  
  

Work Location: This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County.

Compensation Details

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At SMB, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $75,000 to $85,000 plus incentive.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, ServiceMaster BioClean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve . Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.

We live by our purpose to Be there when you need us ™. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization inmulti-location and franchised businesses.Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process [email protected]

California Applicants

Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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