Member Information Representative

Job Description

Job Description

Ready to Love Where You Work?

Cherryland Electric Cooperative is an employer of choice in Northern Michigan. We're renowned for our collaborative culture, best-in-state reliability, and deep community roots. If you're driven by hard work, innovation, and consider yourself an innately curious problem solver, your future team is waiting for you at Cherryland. Our employees rise to the challenge of daily hard work, brainstorming, and tackling challenges head-on with a team of scrappy, smart co-workers. Due to an internal promotion, we're now seeking a Member Information Representative to join our collaborative member services team!

Why Cherryland?

• Amazing Team : Work with incredible colleagues who share a passion for the mission - To serve our members safely, reliably, and affordably.
• Top-notch Benefits : Enjoy a competitive wage and benefit plan, including a matching 401k and a fully funded pension plan.
• We Believe Life Doesn't Begin or End With the Workday : We ask a lot of our employees on a daily basis, and treat our work relationships as long-term investments. During a storm (literal or figurative) we all give 200%, but we also enjoy the flexibility to meet our personal and family needs on a daily basis.

Position: Member Information Representative

What You'll Do (Generalized, please see full job description):

As a Member Information Representative, you'll be the friendly face (and voice!) of Cherryland, helping our members feel supported, informed, and valued. Whether you're answering questions, problem solving, or guiding someone through a service request, you'll have the opportunity to make a real impact every day. Here's a peek at your day-to-day might look like in this fast paced, on-site role:

• Be the go-to expert for member inquiries-whether it's billing, service orders, or account updates.
• Help members understand their energy usage and billing patterns with clarity and care.
• Use a variety of tech tools to communicate with members and keep things running smoothly (or greet them with a smile while helping them in-office).
• Process payments and assist with collections in a respectful, solution-focused way.
• Handle member data with the highest level of confidentiality and professionalism.
• Stay curious- learn about our programs, services, and safety practices so you can best support the team and our members.
• Collaborate with your team to create a positive, respectful, and helpful experience for every member.

What We're Looking For (Summarized, please read the full job description if this piques your interest):

We're searching for someone who's not just great at customer service-but thrives on making someone's day better. If you're tech-savvy, empathetic, and love learning new things, you might be just who we need!

• A warm, professional communicator who's ready to tackle tough conversations with grace.
• A detail-oriented problem solver who enjoys helping others understand complex info.
• You're comfortable using digital tools and excited to learn new systems.
• A cybersecurity-conscious team player who values data protection and privacy.
• Ideally, you've got 2+ years of customer service or call center experience (and maybe some college too!).
• Physically and mentally ready to handle a fast-paced, desk-based role with lots of member interaction.

Ready to Join Us?

If you're excited about this opportunity and believe you're a great fit, we encourage you to apply! Become a part of Cherryland's mission-driven team and help us continue to serve our community with excellence. We can't wait to meet you! Please apply with both resume and cover letter, and direct any questions to [email protected]. Please do not apply via email to the above email address, you must apply utilizing the application system.

Equal Opportunity Employer Statement

Cherryland Electric Cooperative is an Equal Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment. All employment decisions at Cherryland are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in fostering a diverse and inclusive workplace where all employees are valued and respected.

Cherryland Electric will run background checks on all potential employees upon acceptance of a position offer in conjunction with our employment policies.