Workplace Experience Manager - Dearborn, MI

Workplace Experience Manager - Dearborn, MI

Job ID

259366

Posted

09-Feb-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Facilities Management

Location(s)

Dearborn - Michigan - United States of America, Dearborn Heights - Michigan - United States of America

About the role

The Experience Manager manages employees and daily operations to increase individual well-being, personal efficiency, and organizational effectiveness.

The Experience team members you would manage are responsible for providing services for a campus with the goal of ensuring that operations and policies align with client needs and objective.

What you’ll do

• Services include, but are not limited to: Meeting & Events Coordinating, Concierge, Reception, Room Management, A/V Support, Meeting Supply Equipment, Document Services, Mail Services, Record Archiving, Office Supply Management, Entrance Screening Protocol and Workplace Onboarding.
• Leads an operating budget and makes recommendations on annual budgets; Ensures all billings for business services are invoiced and billed as required. Ensures that savings goals are met and enforce to approved budgets.
• Works with associates to resolve conflicting priorities. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.
• Ensures consistency in support provided by the team through continuous review and improvement of existing processes for multiple Experience Services.
• Reviews various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies.
• Ensures safety standards are met by those delivery Experience Services; whether company employees or third party service providers.
• Handles negotiations for contract services; Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
• Maintains relationships with vendors who provide services and goods.
• Identifies content and runs creation of workplace orientation materials and delivery.
• Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as required.

What you’ll need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Nice to have experience with Food & Beverage vendors.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive interpersonal skills with a strong inquisitive mentality.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.



Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.


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