Help Desk Technician - Paw Paw Area

Job Description

Job Description

Help Desk Technician | Paw Paw, MI

Salary Range: $48,000 - $75,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group is committed to building meaningful connections in manufacturing. We partner with leading companies in Paw Paw seeking Help Desk Technicians.

The Opportunity

We are collaborating with manufacturing firms in Paw Paw that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues across office and production floor environments.
• Troubleshoot and resolve issues with manufacturing-specific applications, industrial PCs, and shop floor equipment connectivity.
• Manage and prioritize help desk tickets using an ITSM system, ensuring timely resolution or escalation.
• Assist with the setup, configuration, and deployment of new workstations, printers, and mobile devices.
• Perform routine system maintenance, software updates, and basic network troubleshooting to minimize production downtime.
• Support users with specialized applications like CAD/CAM, ERP systems, and data collection tools used in manufacturing.
• Maintain accurate inventory of IT assets and document solutions for common technical problems in the knowledge base.

Recommended Qualifications

• Proficiency in diagnosing and resolving hardware, software, and network issues.
• Experience supporting manufacturing-specific applications (e.g., ERP, MES, SCADA systems).
• Familiarity with industrial computing hardware and production line peripherals.
• Solid understanding of Windows operating systems and Microsoft Office Suite.
• Proven experience utilizing IT ticketing systems and providing user support.
• Strong communication and customer service skills.

Bonus Qualifications

• Familiarity with ERP, MES, or SCADA systems
• Experience supporting industrial PCs, barcode scanners, or specialized production equipment
• Basic understanding of manufacturing processes or production floor environments
• Awareness of industrial safety protocols (e.g., OSHA)

Job Titles That Should Apply

Help Desk Analyst, IT Support Specialist, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Help Desk Technician, Computer Support Specialist, End User Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.