Outlet Lead

Location: Canton, Michigan

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too.

As an Outlet Lead, you drive store sales, service, merchandising, and operations while fostering an inclusive, safe environment for both associates and customers. You optimize the customer experience and sales through engaged selling, supporting the salesfloor, pickup, and curbside operations. You ensure operational excellence by managing daily tasks such as financial auditing, inventory control, product handling, and scheduling, all while controlling expenses and preserving margin. Additionally, you develop and train associates through comprehensive onboarding and ongoing guidance, strengthening product knowledge and performance. Success in this role requires strong communication, multitasking, problem-solving, and a genuine passion for customer care, efficiency, and our products.

A day in the life as an Outlet Lead...

• Opening and closing the store and performing other duties in the absence of store leadership
• Providing feedback, share observations, assessments and ongoing solutions with the Assistant Store Leader, Team Leader
• Developing, teaching, coaching and training associates on processes and best practices , and customer service, selling skills, product knowledge,as appropriate
• Supporting and maintaining store sales and service goals as communicated by the Assistant Store Leader, or Team Leader
• Focusing on promoting sales as they pertain to, or are driven by position/department to impact the total stores sales and profitability
• Maintain awareness of all tools and resources applicable to their assigned area
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Model and guide a visionary, proactive approach to customer service opportunities and customer engagement initiatives while acting as the Leader on Duty
• Drive efforts across store to maximize clearance sell through and profitability
• Facilitate implementation and execution of merchandising and operational initiatives as dictated by Assistant Store Leader and/or Team Leader
• Possess a clear understanding of Outlet business strategy and concepts to support their execution
• Support Store Leadership on implementing Outlet Strategy and merchandising plan to maximize Margin growth and unit sell through at their location

What you'll bring to the table...

• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving skills
• Ability to drive results
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of the shift would be concentrated in performing operational and merchandising duties while helping support with sales priorities as pertained by position.

We'd love to hear from you if you have…

• 1+ years customer service or retail experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices

Job ID R23914 Date posted 03/30/2026 Position Type Full Time

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Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

• Medical/Dental/Vision
• Life insurance and Disability
• Retirement and 401(k) match
• Paid time off, wellness time and volunteer time
• Merchandise discount and EAP resources
• Tuition Reimbursement

Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click

Euromarket Designs, Inc., which does business as Crate & Barrel, Crate & Kids, CB2 and Hudson Grace, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.


The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.


The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.


State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Questions? Please reach out to [email protected]