Contact Center Representative

Job Description

Job Description

About the Opportunity

We are seeking customer-focused professionals to join a growing Contact Center team supporting financial service members across digital and phone channels. This is a fast-paced, team-oriented environment where you will deliver exceptional service while identifying opportunities to deepen customer relationships.

Multiple levels are available depending on experience, ranging from entry-level representatives to senior advisors.

Schedule: Monday–Friday, 9:00 AM – 5:30 PM

Weekend Rotation: 1–2 Saturdays/month (9:00 AM – 1:00 PM

Key Responsibilities

• Provide exceptional service via phone, email, and digital platforms
• Respond to member questions, concerns, and account inquiries promptly
• Process transactions, update account information, and document interactions accurately
• Identify opportunities to recommend relevant financial products and services (upselling expected)
• Collaborate with internal departments to resolve complex issues
• Maintain compliance with all applicable regulations and company policies
• Support daily operations such as reporting, scanning, and administrative tasks

Required Qualifications

• High School Diploma or GED
• 6–12 months of customer service or call center experience (entry-level roles)
• 2–5+ years of experience for senior-level candidates
• Strong verbal and written communication skills
• Proven ability to handle difficult customer interactions with professionalism and tact
• Ability to multitask across multiple systems and platforms
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and organizational skills
• Ability to build trust and credibility with customers

Preferred Experience

• Background in financial services, banking, or credit unions
• Experience with inbound/outbound calls, email, and live chat support
• Exposure to consultative or relationship-based sales
• Experience with upselling or recommending solutions to customers
• Familiarity with Video Teller Machines (VTM) or similar digital banking tools

Work Environment

• Fast-paced, team-oriented contact center
• Collaborative culture focused on service excellence and goal achievement
• Smaller team environment (8–10 team members) with strong peer support
• Fully onsite initially, with opportunity to transition to hybrid after 4–6 months

What We’re Looking For

• Customer-first mindset with strong interpersonal skills
• Ability to balance service and sales in a consultative manner
• Strong problem-solving and critical thinking abilities
• Team players who thrive in a collaborative environment
• Individuals who can manage time effectively in a salaried role

Ideal Candidate Profile

• Experience beyond transactional call centers (relationship-building is key)
• Comfortable with both service and sales responsibilities
• Demonstrates initiative, accountability, and adaptability
• Interested in long-term growth within financial services

Job Type & Location

This is a Permanent position based out of Troy, MI.

Pay and Benefits

The pay range for this position is $39520.00 - $41600.00/yr.

The Perks of Being Part of the team: When you join you’re not just taking a job—you’re joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences We offer a comprehensive benefits package designed to support the well-being of our employees: Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives. Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year. Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement. Health Insurance Coverage: Multiple low deductible medical plan options, as well as dental and vision coverage. Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage. Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs. Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career. Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution. Employee Assistance Program (EAP): Confidential support services for personal and professional challenges

Workplace Type

This is a fully onsite position in Troy,MI.

Application Deadline

This position is anticipated to close on May 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.