Customer Account Coordinator

Customer Account Coordinator at Green Bay Packaging, Kalamazoo Div. summary:

Customer Account Coordinator handles customer service and product estimating by providing timely estimates, order processing, returns handling, and status updates while coordinating with sales, production, and accounts receivable. The role requires reading specification sheets, accurate cost/time/material calculations, strong communication and organizational skills, and data entry/computer proficiency. Position supports continuous improvement and customer satisfaction within a manufacturing/packaging environment.

Position Overview

The Customer Service Representative/Product Estimator is responsible for delivering high-quality, consistent, and efficient service to customers while accurately estimating the time, cost, materials, and labor required to manufacture products. This role involves daily interaction with clients, sales representatives, production teams, and co-workers to gather necessary information, analyze project requirements, and provide precise cost estimates. Working closely with all departments, this position ensures clients receive timely and accurate pricing, contributing to smooth workflow and exceptional customer satisfaction.

Responsibilities

· Provide timely and accurate information about incoming customer estimates, order status and product knowledge requests.

· Process customer estimates, orders/changes, and returns according to established department policies and procedures.

· Process customer returns according to established department policies and procedures.

· Work closely with accounts receivable department to resolve any disputed payment items.

· Provide timely feedback to the Company regarding service failures or customer concerns.

· Partner with Sales Representatives to meet and exceed each customer’s service expectations.

· Provide back up to Customer Service and Estimating as needed.

· Ability to prioritize a fluctuating workload.

· Willingness to work with clients and sales representatives through a variety of media: phone, email, memos, etc.

· Perform other duties as assigned.

Qualifications

·

· High school diploma required, Associates or Bachelor’s degree preferred.

· Strong customer orientation.

· Ability to calculate accurately.

· Must be able to read and understand specification sheets and other specification papers. Ensuring all specifications are accurate.

· A minimum of one year in a Customer Service environment and product or cost estimate position.

· Superior organizational and time management skills.

· Excellent verbal and written communication skills. Exceptional interpersonal skills with previous experience interfacing with customers. Must be able to interact with all levels within the Company.

· Self-starter with the ability to work without direct supervision.

· High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences.

· Computer skills with working knowledge of Microsoft Office software. Previous data entry experience required.

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Keywords:

customer service, product estimator, order processing, cost estimating, specification reading, accounts receivable coordination, data entry, manufacturing support, communication skills