Technical Support Specialist

Job Description

Job Description

Location: Greater Detroit Area (Hybrid Daily Local Travel Required)

Employment Type: Contract Role (1099)

About Us

Were a fast-growing startup working in specialized alternative markets, where precision and reliability are everything. Our team is lean, collaborative, and resourceful. We build systems that run smoothly by paying attention to details most people overlook. Were looking for someone who enjoys solving practical problems, thrives in structured environments, and takes pride in being the person others rely on when things need to be done right.

About the Role

As a Technical Support Specialist, youll be the steady hand that ensures our operations run without disruption. Youll manage daily workflows, troubleshoot minor technical issues, and step in to complete in-person verification tasks when needed. This role is ideal for someone whos highly detail-oriented, enjoys working with established processes, and can stay calm and focused under time-sensitive conditions.

Key Responsibilities

• Follow structured procedures and checklists with accuracy and consistency
• Monitor accounts, balances, and system statuses to confirm successful execution
• Troubleshoot routine technical problems and escalate complex cases when necessary
• Keep precise, auditable records of all actions and outcomes
• Complete occasional on-site verification or setup tasks (requires local travel)

Who You Are

Detail-Oriented & Thorough: You notice small discrepancies and fix them before they cause issues.

Reliable & Structured: You follow through on tasks, keep processes clean, and maintain strong discipline.

Calm Under Pressure: You handle live or time-sensitive workflows without losing focus.

Tech-Savvy: Youre comfortable navigating online platforms, tools, and browser-based systems.

Locally Available: Youre based in the Detroit metro area (or open to relocating) and can handle daily in-person requirements.

Bonus Points

• Experience in support, operations, or process-heavy roles (QA, compliance, lab work, customer operations)
• Familiarity with structured SOP-driven environments
• Comfort with balancing technical and client-facing tasks
• Achievement in competitive video games or strategy games
• New grads and new workers welcome

Why Join Us

• Competitive hourly pay with performance incentives
• Flexible schedule with reliable, repeatable workflows
• Opportunity to be part of the core engine of a fast-growing startup
• Clear processes and strong team support so you can perform with confidence