Customer Support Analyst

Camis USA is looking for a Customer Support Analyst to provide support to both Camis employees and clients. Customer Support Analysts are the most senior customer service agent in the call center environment, responding to inquiries from the front-line reservation agents and interact with the public professionally over the phone and in writing, guiding users through step by step solutions in a clear and professional manner.

Applications for this position will only be accepted from internal applicants at the Ann Arbor, MI , Kenosha, WI, or Cumberland, MD Camis office locations.

What you will be doing:

• Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues


• Handling billing and policy inquiries


• Providing basic software troubleshooting for customer service agents


• Providing support for complex customer complaints while maintaining superior customer service and high performance


• Completing special projects as per the requirements of Camis clientele


• Handling escalated customer questions and concerns

What you will bring to the role:

• Exceptional customer service skills


• Professional oral and written language skills


• Previous call center or customer care experience


• Poise and diplomacy under pressure


• Reliability with regards to attendance


• Previous experience utilizing online resources


• Troubleshooting and problem-solving skills


• Willingness to take initiative


• Ability to multitask
  

The Details:

• Start date: Monday, August 25, 2025
  
  
  
  • Formal Training: August 25th, 2025 - September 2nd, 2025
    
    
    
    • Monday, August 25th: 10am ET - 5pm ET
    
    
    • Wednesday August 27th - Friday August 29th: 9am ET - 5pm ET
    
    
    • Tuesday, September 2nd: 9am ET - 5pm ET
    
    
  
  
  • Hands-on Training with the CSA Team: Wednesday, September 3rd - Friday, September 12th
    
    
    
    • Shifts scheduled within availability.
      
    
    
  
  


• Hours after training: 25-35 weekly
  
  
  
  • Open/Flexible availability is an asset
  
  
  • Some evenings and weekends required
  
  
  • Hours of operation (7:45 AM to 1:00 AM Eastern time, 7 days a week)
  
  


• End of contract date: September 6, 2026


• Available for internal applicants at all US locations: Ann Arbor, MI, Cumberland, MD, and Kenosha, WI
  

Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.