Patient Service Representative

**Employment Type:** Full time **Shift:** Day Shift **Description:** **GENERAL SUMMARY** Under general supervision is responsible for the complete and accurate collection of patient demographic and financial information. Registers/checks-in patients, determines preliminary patient or insurance payment obligation, collects cash payments, initiates the billing and re-billings. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Interviews patients and gathers information to assure accurate and timely claims submission. Interprets information collected to determine and create comprehensive visit-specific billing records. Determines need for and obtains authorization for treatment/procedures and assignment of benefits as required. Provides information to patients concerning hospital policies and regulatory requirements utilizing effective interpersonal and guest-relations skills. Provides assistance to other Health System or physician offices staff regarding registration information and procedures. Determines appropriate payment required at point of registration (deposits, co-pays, minimum charges and non-covered services. Collects payment at time of registration or check-out. Contacts patients to pre-register prior to clinical services. Verifies insurance coverage for selected services to facilitate cash collection. Obtains insurance benefit forms and completes as required; obtains signatures and approvals; verifies that information is complete and accurate. Reviews Face Sheets, Patient Identification Forms and related system reports for accuracy; effect error corrections as appropriate. Responds to problems and questions from Medical Records, Clinical Departments or PFS Teams. Assists patients or physician office staff by referring to the appropriate sources of information. Identifies opportunities to improve the quality of registration, billing or verification procedures. Provides patient instructions, directions, and assistance with submission of patient-centered claim submission to insurance carriers. **REQUIRED EDUCATION, EXPERIENCE AND LICENSURE** Education: Requires high school diploma or equivalent. Experience: One or two years related experience. **REQUIRED SKILLS AND ABILITIES** + Basic knowledge of accounting (debits and credits). + Demonstrated computerized keyboard experience. + Analytical and problem-solving skills. + Effective interpersonal communication skills. + Patience in dealing with ordinary, arduous or emotional patients. + Use of telephones. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran