Merchandising Team Leader

Job Description

Job Description

Job Title: Merchandise Team Leader

Company Overview:

Farmer John's is a family-owned and operated, high-end garden center and boutique located in Farmington Hills. We pride ourselves on maintaining a supportive and enjoyable work environment for our team. Join us and become part of a vibrant workplace where your contributions will make a difference.

Job Purpose:

The Merchandise Team Associate is responsible for delivering an exceptional shopping experience while supporting store operations through accurate pricing, signage, and attractive visual presentations. This role ensures efficient merchandise movement, appealing displays, and a well-organized store environment to drive sales and customer satisfaction.

Key Responsibilities

Staff Management:

• Development of training material for department

• Execution of training for employees

• Follow up and make sure employees are retaining information.

• Daily agenda for both Garden Supply and Home & Garden departments.

Customer Service:

• Deliver outstanding customer service and ensure customers are the #1 priority.

• Assist customers with locating products and provide a helpful, friendly shopping experience.

Visual Merchandising:

• Create, maintain, and update visually compelling displays in windows, ledges, shelves, and throughout the store.

• Collaborate with peers and supervisors to set up promotional and sales events, including signage and banners.

• Pull merchandise to create engaging visual presentations.

Merchandise Management:

• Execute merchandise processing, including unpacking, sorting, and organizing products to meet floor-ready standards.

• Ensure timely replenishment of stock on the sales floor and maintain backroom organization.

• Flex between tasks such as pricing, signing, replenishment, and stockroom maintenance based on business needs.

Store Operations:

• Maintain supply areas, stockroom organization, and building lighting as needed.

• Ensure compliance with shortage control processes and maintain accurate inventory levels.

• Perform general maintenance tasks such as fixture setup, painting, and signage installation using basic tools.

Team Collaboration:

• Work closely with managers, leads, and colleagues to maintain a clean, neat, and organized store environment.

• Support peers with merchandise-related tasks and adapt to changing priorities as directed by supervisors.

Skills and Qualifications

• Education & Experience

  1. High school diploma or equivalent required.

  2. At least 2 years of experience in merchandising

Knowledge & Skills:

• Principles of customer service, including needs assessment and satisfaction evaluation.

• Strong interpersonal and communication skills to interact effectively with diverse groups.

• Ability to work independently and collaboratively in a fast-paced environment.

• Resourceful, with the ability to adapt quickly to changing priorities.

Physical Requirements:

• Ability to stand and walk for extended periods (up to 10 hours/day).

• Frequent reaching, crouching, kneeling, stooping, and lifting/moving up to 50 lbs.

• Comfort working indoors in varying environmental conditions (e.g., heat during greenhouse seasons).

Technical Proficiency:

• Basic skills in reading, writing, and mathematics.

• Familiarity with tools such as hammers, screwdrivers, staple guns, and box cutters for tasks like signage and fixture setup.

Work Context

• Requires interaction with customers, peers, and supervisors in person and electronically.

• May involve dealing with challenging or discourteous individuals.

• Must meet strict deadlines and adjust actions based on team needs.

Regular Attendance and Punctuality:

Dependable attendance is crucial for this role to ensure team and customer satisfaction.

Why Join Us?

At Farmer John's, we value teamwork, dedication, and creativity. This role offers an opportunity to make an impact in a dynamic retail environment, where no two days are the same. Enjoy working in a family-oriented atmosphere while developing skills that contribute to both personal and professional growth.