Client Care Manager - Home Care

Care Coordinator / Client Care Manager / LPN

CareOne Senior Care is seeking a dynamic and compassionate Care Coordinator to join our growing team. We provide non-medical in-home and facility-based care services throughout all five counties of Greater Southeast Michigan. This position is based in our Farmington Hills office .

Are You Ready for Your Next Step?

Are you considering a career change or looking to grow in a meaningful role? Do you have experience in Home Health, Hospice, Private Duty Home Care, Nursing, Social Work, or a related field ? If so, we would love to hear from you.

Position Overview

The Care Coordinator is responsible for overseeing all aspects of client care and case management. This role works closely with the Staffing Coordinator and Scheduler to ensure the best possible client-caregiver match, provide caregiver support and training, oversee client onboarding, and maintain high standards of care through ongoing assessments and quality assurance visits.

The ideal candidate is someone who:

• Enjoys working with people and building relationships

• Has a passion for serving seniors and their families

• Thrives in a fast-paced, service-driven environment

• Is organized, energetic, and solution-oriented

• Represents CareOne Senior Care professionally within the community

Key Responsibilities

Responsibilities include, but are not limited to:

• Receive and manage incoming service inquiry calls; convert inquiries into in-home assessment visits

• Conduct client assessments and introduce CareOne Senior Care services

• Develop individualized, client-centered care plans

• Establish client records and complete all onboarding documentation

• Introduce caregivers to clients and families

• Provide caregiver support, training, and supervision

• Conduct client reassessments and quality assurance visits

• Collaborate closely with scheduling and staffing teams to ensure continuity of care

• Cross-train in basic office functions, including scheduling support

• Participate in on-call rotation: minimum of one weekday evening per week and one weekend per month

Schedule Flexibility

This position requires the ability and willingness to work outside of standard 8:00 a.m. – 5:00 p.m. office hours on occasion, based on client and operational needs.

Qualifications

The ideal candidate will possess:

• CNA certification with a minimum of two (2) years of hands-on experience; LPN licensure preferred

• Minimum one (1) year of Care Coordinator or related experience

• High School Diploma required; Associate’s degree or higher preferred

• Strong interpersonal skills with a compassionate, positive demeanor

• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with clients, families, caregivers, referral partners, and internal team members

• Demonstrated knowledge of the continuum of care for seniors, including geriatric care needs across home care, assisted living, skilled nursing, hospice, and related support services

• Ability to multitask, stay calm under pressure, and work efficiently in a fast-paced environment

• Exceptional organization, attention to detail, and ability to prioritize competing demands

• Strong problem-solving, critical-thinking, and decision-making abilities

• Computer literacy and comfort with scheduling, documentation, and electronic systems

• Commitment to a team-oriented culture and alignment with company mission and values

Experienced CNAs and retired nurses are strongly encouraged to apply.

Compensation & Benefits

CareOne Senior Care offers a competitive compensation and benefits package, including:

• Competitive base salary

• Mileage and travel expense reimbursement

• Comprehensive benefits package including:

  • Health, dental, vision, and life insurance

CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan!