Insurance Customer Service Representative

Job Description

Job Description

Join Jarvis Insurance Agency , a well-established agency with a 60-year history. Led by owner Jeff and a team of agents in a small, close-knit office. Jessica oversees office operations, ensuring a harmonious workplace where everyone gets along. With a focus on getting things done to create a supportive atmosphere.

As an Insurance Customer Service Representative at Jarvis Insurance Agency, you'll be part of a team that values collaboration and a positive work environment. If you're seeking a role where your contributions matter, and you can thrive in a small office setting, this position offers an opportunity to play a key role in maintaining our agency's efficient operations.

Join our team if you're looking for a role where your contributions are valued, and you can thrive in a small office setting. As an Insurance Customer Service Representative , you'll play a crucial role in maintaining the efficiency and positive dynamics of our agency.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Evenings Off

Weekends Off

Paid Holidays

Equipment Provided

Personal Workspace

Friendly Work Environment

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, and claims.
• Issue Insurance Documentation (Certificate of Insurance, automobile insurance ID cards, etc.)
• Demonstrate proficiency with emailing out cancellation letters promptly and accurately, ensuring timely communication with clients.
• Exhibit strong organizational skills by effectively managing filing work and promptly answering phones, with a focus on commercial insurance.

• Previous insurance experience is required.
• Previous Office Experience is Required.
• Must have Microsoft Suite knowledge.
• Pay meticulous attention to detail when making changes to policies, and client data to minimize errors and ensure the highest level of accuracy.
• Handle various client interactions , policy inquiries, and customer service duties concurrently, without compromising the quality of service.
• Communicate effectively through written and verbal means , both with clients and team members, to provide clear, concise, and informative responses.
• Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.