Crisis Assessment Shift Supervisor - CONTINGENT

Job Description

Job Description

Job Summary

We are hiring contingent Crisis Assessment Shift Supervisors to work one 12-hour shift per week at our Resource and Crisis Center in Pontiac, MI , a 24/7 crisis facility. This is a fully onsite role with openings on the following shifts:

• Day Shift: 7:00 AM – 7:30 PM
• Second Shift: 11:00 AM – 11:00 PM
• Night Shift: 7:00 PM – 7:30 AM

This position supervises clinicians to ensure quality care and accurate documentation. Responsibilities include overseeing hiring, training, and performance evaluations, providing direct clinical services and crisis response, supporting quality assurance, and fostering interdepartmental collaboration.

Essential Functions

• Provide clinical supervision and oversight on a daily and regular basis to assigned clinicians. 
• Ensure that assigned clinicians are apprised of current evidence-based practices (EBP’s), implement EBP’s, and ensure that the agency is meeting or exceeding standards of good clinical outcomes. 
• Ensure that all paperwork by the clinical staff is completed in a professional and timely manner and provide supervision when this goal is not being met. 
• Work to ensure clinicians are compliant with quality and regulatory standards.
• Communicate with individuals and community stakeholders to provide education related to crisis services.
• Assist front desk supervisors in ensuring that there is a good working relationship between customer service and clinical staff and lines of communication are kept open. 
• Provide clinical supervision and oversight on a daily and regular basis to assigned clinicians. 
• Ensure that assigned clinicians are apprised of current evidence-based practices (EBP’s), implement EBP’s, and ensure that the agency is meeting or exceeding standards of good clinical outcomes. 

Job Requirements and Qualifications

Education:
Bachelor's degree in social work, Psychology, Counseling, or a related field or Registered Nurse (RN)

Licensure: Requires possession of a valid driver’s license and an acceptable driving record. Must be licensed in Michigan as a clinical social worker (LCSW), psychologist, professional counselor (LPC), or marriage and family therapist (LMFT). 

Training Requirements (licenses, programs, or certificates):

• Certification in crisis intervention or trauma-informed care 

Experience Requirements:

• Previous experience in crisis intervention or emergency mental health 
• Proficiency in using electronic health records (EHR) systems 
• Bilingual or multilingual abilities 
• Strong interpersonal and communication skills 
• Knowledge of crisis intervention techniques and mental health assessment tools 
• Basic understanding of community resources and referral processes 

Job Specific Competencies/Skills:

• Ability to work independently and as part of a team 
• Excellent organizational and time-management skills 
• Strong analytical and problem-solving skills 
• Ability to remain calm and focused under pressure 
• Empathy and strong ethical standards 
• Good documentation and record-keeping skills 

Knowledge Requirements:

• HIPPA
• Microsoft 365
• Recipient Right’s
• Mental Health Code
• Medicaid Manual
• Regulatory compliance

Oakland Community Health Network’s Core Competencies:

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

(Travel required, physical requirements, on-call schedules, etc.):

Day shift with on-call.

Must be available for meetings and events which may occur outside of standard office hours.

• Work performed primarily in a crisis center environment.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.