Office Associate

Job Description

Job Description

Office Assistant - JOB SUMMARY:

Mobility City Office Assistant provide oversight of the business and backup coverage in all showroom related activities including phone coverage, invoicing, scheduling of Technicians, and maintaining inventory. They provide excellent customer service in store and on the phone. They market and promote the store to meet profit and revenue targets.

Essential Functions/Primary Responsibilities:

• Schedule all staff members to ensure adequate customer service and coverage and all times.
• Assist in showroom providing excellent customer service with respect to solving customers challenges. Make proper recommendations for equipment solutions.
• Instruct customer on proper use and maintenance of equipment.
• Follow up on web leads (forms submissions) within 15 minutes of receipt.
• Answer the phones promptly. Respond to questions, make recommendations, and process credit cards to confirm orders.
• Maintain inventory levels of parts including batteries and all equipment in showroom.
• Report to ownership on location performance, inventory levels, staffing requirements and other areas of the business as necessary.
• Follow mobility City procedures utilizing QuickBooks Online, Method, Avochato and other related business tools.
• Ensure Mobility City policies and procedures are being followed.

Other Duties and Responsibilities:

• Participate in continuing education/training in-services relative to products that Mobility City sells, delivers and services. Ensure staff is utilizing all available tools to meet compliance and certification requirements of our vendors.
• Pursue Google reviews after every transaction.

Minimum Qualifications:

Required:

• High School diploma minimum, college preferred. Previous management experience in retail
• Current valid driver's license.
• Pass criminal background check.

Skills Required:

Communication and interpersonal skills for frequent contact with customers as well as stakeholders external to Mobility City. Ability to persuade or negotiate on a wide range of subjects in situations which may be controversial, sensitive and/or lead to confrontation. Also working with manufacturer support teams as necessary. Communicating all of these activities regularly with ownership.

Leadership skills including demonstrated willingness to pursue opportunities/roles with increasing levels of accountability within the organization including multi-unit leadership. Comfort with decision-making responsibilities, coaching and the ability to inspire and build confidence in others (including customers, stakeholders and ownership).

Proficiency in the use of personal computers, demonstrated competence with word processing, database and spreadsheet software.

Ability to be the "face of Mobility City" in the local market. Represent the company and the brand putting us in the best possible light.

Physical/Mental Demands and Work Environment:

The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job:

• Ability to regularly stand, talk, bend, stretch, pull or push and lift items of a minimum of 50 pounds without assistance. Ability to climb stairs and drive a large van.
• Use hands to handle, control, or feel objects, tools, or controls.
• Ability to frequently communicate with customers, families, co-workers, ownership etc. Must be able to exchange accurate information in given situations and provide recommendations for solutions when required.

Some tasks require client contact in the customer’s home which may include exposure to dirt, dust pollen, odors, wetness, humidity, rain, sleet, snow, temperature, electric current, disease pathogens and vermin.