Financial Customer Service Specialist

:

SUMMARY:Working in a centralized billing office, the Billing Office Customer Service Representative is responsible for resolving customer inquiries and collecting outstanding insurance and patient balances on hospital and professional patient accounts. Makes outbound calls to departments, patients or their representatives and third party payers to resolve account issues, obtain payment or arrangements to pay. Processes credit card payments and performs cash drawer reconciliations. Responsible for Call Center inbound call traffic for medical billing operations and perform accurate, timely call follow up activity. Determine charity, propensity to pay, discounts and settlements. Staff responsibility may rotate routinely and be divided by customer service and collection activity, adjusting as needed by service demand. Maintains compliance with HIPAA regulations through all contact and correspondence. Participates in quality assessment and continuous quality improvement activities. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior.

REQUIRMENTS:

Associate's Degree in Business Administration or equivalent, two (2) years of experience billing, collecting, credit or financial counseling in a medical (hospital or physician office/clinic) setting.

-OR-

High School diploma four (4) years of experience in billing, collecting, or credit or financial counseling in a medical (hospital or physician office/clinic) setting.

-AND-

Exceptional communication and conflict resolution skills

Demonstrated ability to communicate effectively, including proficient grammar and diction.

Ability to establish and maintain effective relations, exercising courtesy and tact with patients, staff, and general public.

Thorough understanding of HIPAA privacy practices as it pertains to Protected Health Information

Medical terminology knowledge

Excellent writing and spelling skills and the ability to compose memos, letters, email and other correspondence.

Proficient in basic math.

Proficient in Microsoft office applications navigation, Excel, Word and Outlook

Knowledge of Federal Truth and Lending Laws.

Knowledge of community and government assistance programs, including FPL (Federal Poverty Level). Ability to learn medical center specific charity programs and Uninsured Discount Programs as well as apply them appropriately.

Knowledge of third party payer billing and reimbursement regulations including UB-04 and CMS 1500 billing forms and procedures.

Knowledge of third party payer fraud and abuse regulations.

· Demonstrated ability to work with multiple computer applications for maintenance of accounts.

· Ability to prioritize and accomplish tasks in a manner that ensures efficient workflow to meet established deadlines.

· Demonstrated ability to maintain effective working relationships with supervisors, co-workers, and other Medical Center personnel and physicians.

· Desired: : English/Spanish

Job Type: Full-time

Pay: $15.98 - $22.68 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work
• Office

Education:

• High school or equivalent (Required)

Experience:

• financial operations office/clinic) setting.: 2 years (Required)

Work Location: Hybrid remote in Flint, MI 48532