Customer Service Representative - Walker Area

Job Description

Job Description

Customer Service Representative | Walker, MI

Salary Range: $42,000 - $62,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group is committed to building meaningful connections in manufacturing. We partner with leading companies in Walker seeking Customer Service Representatives.

The Opportunity

We are collaborating with multiple companies in Walker seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Process and track customer orders for manufactured goods, ensuring accuracy and timely delivery.
• Respond to customer inquiries regarding product specifications, availability, and lead times.
• Coordinate with production, shipping, and quality control departments to resolve order discrepancies or product issues.
• Investigate and resolve customer complaints related to product defects, shipping errors, or service delays.
• Provide accurate and up-to-date information on order status, production schedules, and delivery estimates.
• Maintain detailed records of customer interactions, orders, and resolutions within the CRM system.
• Gather customer feedback on product quality and service to contribute to continuous improvement initiatives.

Recommended Qualifications

• Proven experience in a customer service role, preferably within a manufacturing or industrial environment.
• Strong understanding of manufacturing processes, products, or supply chain operations.
• Proficiency with ERP or CRM systems for order entry, tracking, and customer record management.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly.
• Demonstrated problem-solving abilities and a proactive approach to resolving customer inquiries.
• High level of accuracy and attention to detail for precise order processing and data entry.

Bonus Qualifications

• Familiarity with manufacturing processes or industry-specific terminology.
• Experience with ERP/CRM systems common in manufacturing (e.g., SAP, Oracle).
• Basic understanding of supply chain and logistics principles.
• Aptitude for learning and explaining technical product specifications.
• Experience collaborating with production, engineering, or quality control teams.

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Representative, Service Agent, Contact Center Agent, Customer Experience Specialist, Help Desk Representative, Support Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.