Freight Operations

Job Description

Job Description

Hazen Transfer LLC

Freight Operations / Logistics Coordinator

Location: Troy, MI 48084
Employment Type: Full-Time

About Hazen Transfer

Hazen Transfer is an industry-leading, rapidly growing third-party logistics (3PL) provider. We specialize in building reliable carrier networks, disciplined operations, and long-term partnerships. Our growth is driven by strong execution, accountability, and people who take ownership of their lanes and relationships.

Position Summary

The Freight Operations is responsible for sourcing, negotiating, and managing carrier capacity to support both spot and dedicated truckload freight. This role is carrier-facing and capacity-driven , with a strong focus on building strategic carrier partnerships, ensuring coverage, and maintaining service reliability.

This position works closely with operations and leadership but is not responsible for direct customer sales.

Essential Duties & Responsibilities

• Source, quote, and secure carrier capacity for ad-hoc and dedicated truckload freight
• Build, maintain, and grow long-term relationships with core and strategic carrier partners
• Negotiate rates and terms that align with service expectations and margin goals
• Dispatch drivers and actively track loads from pickup through delivery
• Proactively manage carrier communication regarding appointment times, delays, and service issues
• Identify, troubleshoot, and resolve in-transit issues quickly and professionally
• Partner with leadership and operations teams to address service failures and implement corrective actions
• Develop carrier depth on key lanes to improve coverage, consistency, and redundancy
• Ensure accurate and timely data entry in the TMS and related systems
• Adhere to company SOPs, safety standards, and customer-specific requirements

Required Skills & Qualifications

• Associate’s or Bachelor’s degree preferred, but not required with relevant experience
• Proven ability to build and manage carrier relationships
• Strong negotiation and communication skills
• Excellent customer-service mindset with a carrier-first approach
• High attention to detail and ability to handle significant data entry accurately
• Ability to multitask, reprioritize, and perform in a fast-paced environment
• Coachable, accountable, and receptive to feedback
• Strong problem-solving skills and ability to remain calm under pressure

Key Performance Indicators (KPIs)

• Carrier coverage and acceptance rate
• On-time pickup and delivery performance
• Carrier compliance with SOPs and safety standards
• Load coverage speed and recovery time
• Growth and retention of core carrier partners

Compensation & Benefits

• Competitive base salary plus performance-based bonus
• Base salary negotiable based on experience
• Full benefits package including:

Founded in 2015, Hazen Transfer has achieved rapid growth while staying true to their mission statement of providing best in class service to our customers by treating our employees and partner carriers like family. This has served all of the Palmer family companies successfully, for four generations of owners and operators, for over 100 years.

Company Description

Founded in 2015, Hazen Transfer has achieved rapid growth while staying true to their mission statement of providing best in class service to our customers by treating our employees and partner carriers like family. This has served all of the Palmer family companies successfully, for four generations of owners and operators, for over 100 years.