Contract Support Specialist

Job Description

Job Description

About Us

Med-Tech Support Services Inc. provides trusted medical equipment service and support to healthcare and veterinary customers. We value reliability, accuracy, and strong customer relationships.

Role Summary

We’re hiring a part-time Medical Industry Contract Support Specialist — a desk-based role ideal for someone with medical or veterinary industry experience who wants flexible hours. This person will assist with the contract process, assist with maintenance of contract data in a contract management system, support our work order and asset management systems, document field technician procedures, and perform customer-facing communication (primarily email and phone).

Key Responsibilities

• Perform accurate, timely data entry into contract, work order, and asset management systems.
• Document procedures, service notes, and technician field work clearly, consistently and efficiently
• Use Excel and Microsoft 365 to organize, analyze, and report data; prepare spreadsheets and basic reports.
• Communicate professionally with customers via email and phone; escalate issues appropriately.
• Troubleshoot issues, think critically about problems, and propose process improvements.
• Work under the direction of one manager (who shares oversight for this role); ask focused questions during training but perform independently once proficient.

Required Qualifications & Skills

• Experience in a medical or veterinary setting, or with medical equipment/medical industry processes.
• Moderate Excel skills (comfortable using simple features but open to learning and mastering additional features)
• Proficient with Microsoft 365 (Outlook, Word, Excel, Teams).
• Excellent written and verbal communication; able to document workload and communicate status clearly.
• Able to learn new software quickly; experience with work-order, or asset management systems is a plus.
• Self-starter who can work with minimal oversight once trained; comfortable exploring and learning from mistakes but must not repeat the same errors or make critical mistakes.
• Strong critical-thinking and troubleshooting ability; attention to detail and good organizational skills.

Compensation & Benefits

• Starting pay: Dependent on experience and skills (DOE).
• Retirement: 2% employer match.
• Health insurance: No employer-paid medical benefits; self-pay options are available.
• Part-time schedule with flexible hours. Must be able to meet required hours weekly

Med-Tech Support Services Inc. provides trusted medical equipment service and support to healthcare and veterinary customers. We value reliability, accuracy, and strong customer relationships.

Company Description

Med-Tech Support Services Inc. provides trusted medical equipment service and support to healthcare and veterinary customers. We value reliability, accuracy, and strong customer relationships.